1 Reply Latest reply on Nov 17, 2015 9:20 AM by A.T. Romano

    Using Premier 14 with windows 10, Premier 14 stalls at "exporterAVI.pm"

    Bill&Hans

      Using Premier 14 with windows 10, Premier 14 stalls at "exporterAVI.pm" and does not proceed past that point.....what is the solution before I return it to AMAZON???

        • 1. Re: Using Premier 14 with windows 10, Premier 14 stalls at "exporterAVI.pm"
          A.T. Romano Level 7

          Bill&am;Hans

           

          What players do you have installed on Windows 10 64 bit?

           

          Is QuickTime 7.7.6 installed? QuickTime 7.7.6 for Windows

          And, are you running the programs from a user account with administrative privileges?

           

          Installed Codecs - Does your computer have ffdshow or matrox software installed? I came across forum discussion about troubleshooting related to removing them to resolve the exporteravi.prm matter.

           

          Have you done uninstall, free ccleaner (regular and registry parts), reinstalled with antivirus and firewalls disabled?

           

          Let us start here, and then decide what next.

           

          Thank you.

           

          ATR