8 Replies Latest reply on Nov 18, 2015 3:26 PM by JimHess

    Lightroom crashes when trying to run a slideshow

    JimHess Adobe Community Professional & MVP

      Windows 10

      HP i5 desktop computer

      3.1 GHz processor

      8 GB RAM

      Intel integrated graphics (no separate graphics card)

      I try to run the slideshow and Lightroom crashes. Here is the event log. Can anyone tell me what it means?

       

      Faulting application name: Lightroom.exe, version: 6.3.0.10, time stamp: 0x564260ef

      Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

      Exception code: 0xc0000005

      Fault offset: 0x0000000000000000

      Faulting process id: 0xe24

      Faulting application start time: 0x01d121903bb1e543

      Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\Lightroom.exe

      Faulting module path: unknown

      Report Id: 15ae74e4-4687-4ea7-ac60-ec68f1d796a5

      Faulting package full name:

      Faulting package-relative application ID: