7 Replies Latest reply on Jul 21, 2016 3:51 PM by RachelleSher

    How to download full resolution image that was purchased?

    scottd1762038

      My client downloaded 2, high resolution image files which now reside in a folder that he created in his library. He tried to send me these files so I could use them on the website that I am designing for him by using the "share" function. However, once I received this email there was no way to download the original, high resolution files. My client then gave me his account login information so, hopefully, I could get direct access to this file that he paid for. But even logged in there doesn't seem to be a way to download the file to my computer. How can I do this? It really shouldn't be this difficult to do.

       

      Kurt