1 Reply Latest reply on Nov 18, 2015 3:34 AM by christinadarcy67@gmail.co

    Dreamweaver 2015 CC - extension cannot be installed - version 6 or later

    christinadarcy67@gmail.co

      Hello,

      I am running PC with  windows 8.1 64-bit

       

       

      I have loaded cc 2015 dreamweaver and the extension manager, both downloaded from Adobe Creative Cloud.

       

      REF: Adobe Dreamweaver CC 2015.0 ~ BUILD 7714

       

       

      If I try and load an extension I get the error "this extension can not be installed, it requires dreamweaver version 6 or greater."

       

       

      I was trying to load a .zxp extension from PVii.

       

      I have reloaded DW and the EM 3 times now with no joy.

       

      I see this tread here but I see this person was running windows 7, thus it didn't really help me.

      https://forums.adobe.com/thread/1317178

       

      i see in the above post it is mentioned

       

       

      " It seems that Extension Manager doesn't find Dreamweaver.

      Here is a way to check whether dreamweaver 13 is installed or not:

      (1)install "Extendscript Toolkit CC" from creative cloud

      (2)launch it, input "BridgeTalk.__diagnostics__;" (exclude double-quotes)

      (3)click "Debug->Run", you will get  informations in "Javascript Console" window at the top right.

      (4)check whether dreamweaver-13.0 have been listed under "Targets" section, and they have correct path and exename. You can also paste these output information here. "

       

       

      I have downloaded and run the Extendscript Toolkit CC and it give the results below.

       

       

      ====================================================================//

      Extendscript Toolkit CC START

      ======================================================//

       

       

      Result: BridgeTalk Diagnostics

      ----------------------

       

       

        Info:

        Name = estoolkit-4.0

        Status = PUMPING

        Group = cs

        Path = C:\Program Files (x86)\Adobe\Adobe ExtendScript Toolkit CC\ExtendScript Toolkit.exe

        Version = 2.0

        Build = ES 4.5.5

        Next serial number = 40

        Logging: = OFF

        Now = 08:50:56

       

       

        Messages:

        Message Version = 2.05

        Authentication = ON

        Digest = ON

       

       

        Thread: estoolkit-4.0#thread

        Avg. pump interval = 47ms

        Last pump = 94ms ago

       

       

        Ping: 7

       

       

        ECHO_REQUEST: ECHO_RESPONSE

        Timeout = undefined

        Handler = undefined

       

       

        STATUS: PUMPING

        Timeout = undefined

        Handler = undefined

       

       

        MAIN: MAIN

        Timeout = undefined

        Handler = installed

       

       

        LAUNCHED: LAUNCHED

        Timeout = undefined

        Handler = installed

       

       

        DIAGNOSTICS: DIAGNOSTICS

        Timeout = undefined

        Handler = installed

       

       

        INFO: INFO

        Timeout = undefined

        Handler = installed

       

       

        SETUPTIME: thread=0ms, left=15ms

        Timeout = undefined

        Handler = undefined

       

       

        Instances: 3

       

       

        estoolkit-4.0#dbg:

       

       

        msg[08:50:56]: 00000035

        @BT>Version = 2.05

        Target = estoolkit-4.0#dbg

        Sender = estoolkit-4.0#dbg

        Sender-ID = localhost:win5828

        Timeout = 08:50:57

        Type = Ignore

        Response-Request = Timeout

        Headers = (no headers)

        Timestamp = 08:50:56

        Serial-Number = 35

        Received = undefined

        Result = undefined

        Error = undefined

        Body = (empty)

       

       

        Incoming: 1

       

       

        Outgoing: 0

       

       

        Handler: 9

        ExtendScript = for all messages

        Error = for only msg #25

        Error = for only msg #27

        Error = for only msg #31

        Result = for only msg #35

        Error = for only msg #35

        Timeout = for only msg #35

        Result = for only msg #37

        Error = for only msg #37

       

       

        estoolkit-4.0#estk:

       

       

        msg[08:50:56]: 00000037

        @BT>Version = 2.05

        Target = estoolkit-4.0#estk

        Sender = estoolkit-4.0#dbg

        Sender-ID = localhost:win5828

        Timeout = 09:00:56

        Type = Debug

        Response-Request = Result Error

        Headers = (no headers)

        Timestamp = 08:50:56

        Serial-Number = 37

        Received = undefined

        Result = undefined

        Error = undefined

       

       

        Body: 107 bytes

        Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/>

       

       

        Incoming: 1

       

       

        Outgoing: 0

       

       

        Handler: 1

        ExtendScript = for all messages

       

       

        estoolkit-4.0: (main)

       

       

        Incoming: 0

       

       

        Outgoing: 0

       

       

        Handler: 1

        ExtendScript = for all messages

       

       

        Targets: 3

        Connector = PCD

       

       

        Installed: 0

       

       

        Running: 0

       

       

        dreamweaver-16.0.64:

        Path = C:\Program Files\Adobe\Adobe Dreamweaver CC 2015\Dreamweaver.exe

        Display Name = Adobe Dreamweaver CC 2015

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = OFF

        Status = (not running)

        ExeName = Dreamweaver.exe

       

       

        estoolkit-4.0: PUMPING

        Group = cs

        Path = C:\Program Files (x86)\Adobe\Adobe ExtendScript Toolkit CC\ExtendScript Toolkit.exe

        Display Name = ExtendScript Toolkit CC

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        Status = PUMPING

       

       

        Info:

        Group = cs

        Version = 2.0

        Build = ES 4.5.5

        Next serial number = 44

        Logging: = OFF

        Now = 08:50:56

       

       

        Messages:

        Message Version = 2.05

        Authentication = ON

        Digest = ON

       

       

        Thread: estoolkit-4.0#thread

        Avg. pump interval = 47ms

        Last pump = 313ms ago

       

       

        Ping: 7

       

       

        ECHO_REQUEST: ECHO_RESPONSE

        Timeout = undefined

        Handler = undefined

       

       

        STATUS: PUMPING

        Timeout = undefined

        Handler = undefined

       

       

        MAIN: MAIN

        Timeout = undefined

        Handler = installed

       

       

        LAUNCHED: LAUNCHED

        Timeout = undefined

        Handler = installed

       

       

        DIAGNOSTICS: DIAGNOSTICS

        Timeout = undefined

        Handler = installed

       

       

        INFO: INFO

        Timeout = undefined

        Handler = installed

       

       

        SETUPTIME: thread=0ms, left=15ms

        Timeout = undefined

        Handler = undefined

        ExeName = ExtendScript Toolkit.exe

       

       

        exman-7.0:

        Group = cs

        Path = C:\Program Files (x86)\Adobe\Adobe Extension Manager CC\Adobe Extension Manager CC.exe

        Display Name = Adobe Extension Manager CC

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = OFF

        BundleID = com.adobe.exman

        Status = (not running)

        ExeName = Adobe Extension Manager CC.exe

       

       

        Installed: 2

       

       

        Running: 1

       

       

        Groups: 143

       

       

        cs3:

        acrobat-8.0

        aftereffects-8.0

        soundbooth-1.0

        bridge-2.0

        contribute-4.5

        devicecentral-1.0

        dreamweaver-9.0

        encore-3.0

        estoolkit-2.0

        fireworks-9.0

        flash-9.0

        illustrator-13.0

        indesign-5.0

        indesignserver-5.0

        incopy-5.0

        photoshop-10.0

        premiere-3.0

        premierepro-3.0

        stockphotos-1.5

        audition-3.0

       

       

        cs4:

        acrobat-9.0

        aftereffects-9.0

        soundbooth-2.0

        bridge-3.0

        contribute-5.0

        devicecentral-2.0

        dreamweaver-10.0

        encore-4.0

        estoolkit-3.0

        fireworks-10.0

        flash-10.0

        illustrator-14.0

        indesign-6.0

        indesignserver-6.0

        incopy-6.0

        photoshop-11.*

        premierepro-4.0

        audition-4.0

        ame-1.0

        exman-2.0

       

       

        cs5:

        acrobat-9.0

        aftereffects-10.0

        soundbooth-3.0

        bridge-4.0

        contribute-6.0

        devicecentral-3.0

        dreamweaver-11.0

        encore-5.0

        estoolkit-3.5

        fireworks-11.0

        flash-11.0

        illustrator-15.0

        indesign-7.0

        indesignserver-7.0

        incopy-7.0

        photoshop-12.*

        premierepro-5.0

        audition-5.0

        ame-2.0

        exman-3.0

        flashbuilder-4.0

        flashcatalyst-1.0

       

       

        ts1:

        captivate3-en_us

        captivate3-fr_fr

        captivate3-it_it

        captivate3-ja_jp

        captivate3-es_es

        captivate3-de_de

       

       

        ts2:

        captivate-4.0

       

       

        el2:

        captivate-5.0

       

       

        as1:

        acrobat-10.0

       

       

        ts3:

        robohelp-9.0

        framemaker-10.0

       

       

        cs55:

        aftereffects-10.5

        audition-4.0

        bridge-4.1

        contribute-6.1

        devicecentral-3.5

        dreamweaver-11.5

        encore-5.1

        estoolkit-3.6

        fireworks-11.1

        flash-11.5

        illustrator-15.1

        indesign-7.5

        indesignserver-7.5

        incopy-7.5

        photoshop-55.*

        premierepro-5.5

        ame-2.5

        exman-5.5

        flashbuilder-4.5

        flashcatalyst-1.5

        switchboard-2.0

       

       

        el25:

        captivate-5.5

       

       

        cs60:

        aftereffects-11.0

        audition-5.0

        bridge-5.*

        contribute-6.88

        devicecentral-4.0

        dreamweaver-12.0

        encore-6.0

        estoolkit-3.8

        fireworks-12.0

        flash-12.0

        illustrator-16.*

        indesign-8.0

        indesignserver-8.0

        incopy-8.0

        photoshop-60.*

        premierepro-6.0

        ame-6.0

        exman-6.0

        flashbuilder-4.52

        switchboard-2.0

        prelude-1.0

        speedgrade-6.0

       

       

        el60:

        captivate-60.*

       

       

        ts4:

        robohelp-10.0

        framemaker-11.0

       

       

        cs70:

        audition-6.0

        bridge-6.*

        dreamweaver-13.0

        encore-7.0

        fireworks-13.0

        flash-13.0

        illustrator-17.*

        indesign-9.*

        indesignserver-9.0

        incopy-9.*

        photoshop-70.*

        premierepro-7.0

        ame-7.0

        exman-7.0

        flashbuilder-5.0

        prelude-2.0

        estoolkit-4.0

        aftereffects-12.0

       

       

        el70:

        captivate-70.*

       

       

        cs70:

        switchboard-3.*

       

       

        cs90:

        bridge-6.*

        photoshop-90.*

        estoolkit-4.0

      ----------------------

       

       

      ====================================================================//

      Extendscript Toolkit CC END

      ====================================================================//

       

       

      ~

       

       

      ====================================================================//

      LOG FILE GENERATION  START **************

      ====================================================================//

       

       

      I have also followed this

       

       

      Please generate log file

      1. Create a file named "ExManCoreLibLog.YES" in "C:\Users\<YourUserName>\AppData\Roaming\Adobe\Extension Manager CC\Log" folder. If this folder doesn't exist, you can create it first. Please note that Windows will hide file extension at default, so please click "Organize" -> "Folder and search options" -> "View" in Windows Explorer, then uncheck "Hide extensions for known file types" to make sure this file doesn't has hidden ".txt" or other extensions.

      2. Launch Extension Manager CC.

      3. After the launch finished, close Extension Manager CC.

      4. The log file ExManCoreLibrary.log can be found in the same folder.

       

       

      The result from my log file are as

       

       

      ********************* Log File Results Start ***************************

       

       

      [Error] Wed Nov 18 09:00:32.592 2015 (ExtensionBase.cpp, 129) -CExtensionBase::validateExtension: searchAllSupportedProducts() failed, status = -411!

      [Error] Wed Nov 18 09:00:32.608 2015 (ExtensionBase.cpp, 607) -CExtensionBase::install: validateExtension() failed for zxp C:\Users\******\Documents\Dreamweaver extensions 2015\pvii 2015\P7_PowerToys_191.zxp, status = -411!

       

       

      ********************* Log File Results END ***************************

       

       

      ====================================================================//

      LOG FILE GENERATION  END    **************

      ====================================================================//

       

       

      ~

       

       

      ====================================================================//

      LOG OUT Start    **************

      ====================================================================//

       

       

      I have also tried closing everything and logging out and logging backin to cloud but that did not make a difference. "I closed them went into Creative Cloud.>  Preferences.>  Logout."

       

       

      ====================================================================//

      LOG OUT End    **************

      ====================================================================//

       

       

      I am grateful for any input

       

      regards

       

      Christina