Windows or Mac ?
Are you getting any error message ?
If possible post screenshot of error .
It is a mac running El Capitan
When it crashes it goes straight to Report a Problem Screen.
I Have tried disconnecting from the Internet as suggested but it did not make any difference.
Is it possible to get a screenshot of error report?
Did you tried disabling Auto Hide option ?
The screenshots are attached in above link . This shud work .
However , Let me know if you had already tried , we will proceed with further steps.
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
It will open System Library folder.
3)Then navigate to Application Support>Adobe.
Open Adobe folder and locate Fonts folder and check inside it.
Hmm that's okay . Check under /Libray/ Fonts.
As soon as the System Library folder is opened , check for Fonts folder.
Restart the Mac in Safeboot mode once and try to launch the InDesign cc app .
Still same?? We will enable root account once and check whether the App is launching fine or not .
If it launches fine, then we can proceed with troubleshooting process on your regular account.
This step is to check if there's any issue with folder permissions .
Step for enabling Root user account :
(Applies for Yosemite as well)
How to log in as root
- If you are logged in, choose Log Out from the Apple menu.
- If you are logging in from a list of usernames with pictures, click Other.
- In the Name field, type: root
- In the Password field, type the password you defined when setting up the root user account.
Once you logged in to Root Account try to launch InDesign and check.
I created a Guest Account with the name root and password.
I re booted my laptop and logged into the root part which was like a new machine.
I found Indesign folder and Indesign CC 2015 but it was greyed out so it would not open?
Could you please re-confirm whether you had enabled Root account or simply created Guest account with the name root ?
also did you tried Safe Boot?
I tried Safe Boot which I in now using my normal account and Indesign crashed just the same.
I may have recreated a Guess account with the root name but I followed your instructions
Guest account does not have necessary permissions , you may delete that account.
And enable Root account as per instructions provided in the screenshots I posted earlier.
I followed your instructions again but this time in the Users & Groups I clicked on Names & passwords as you had shown.
This time when I logged on I had to enter my name and password.
When I tried to open Indesign it crashed as normal
Not to worry , before proceeding with further steps like resetting Preferences to default, checking with plugins and Fonts , it is necessary to check with Adobe Support once , they can even remote access your computer. I guess this is the first launch.
Click on Still Need help button and select Chat option .
Ask for Tech Support, they will connect to relevant team.