3 Replies Latest reply on Nov 23, 2015 10:58 AM by A.T. Romano

    Premiere Elements 14 installs but won't run on my MacBook Pro

    philhersh

      I downloaded the trial version of Premiere Elements 14. The installer runs successfully. The Overview app runs, the Organizer app runs, but when I try to run the Video Editor, an icon appears in the dock for a few moments then disappears and nothing else happens.

       

      I uninstalled and reinstalled. I rebooted. I rebooted into safe mode. The app shows the same behavior.

       

      What troubleshooting steps should I take next?

       

      Thanks,

      Phil

       

       

       

      My specs are:

      OS X El Capitan Version 10.11.1 (15B42)

      MacBook Pro (Retina, 13-inch, Late 2013)

      2.4 GHz Intel Core i5

      8 GB 1600 MHz DDR3

       

      The downloaded installer file is:

      PremiereElements_14_WWEFDJ.dmg