3 Replies Latest reply on Nov 21, 2015 7:03 AM by steveb29408610

    Why does the latest version of LR crash when play is pressed in slideshow mode?

    steveb29408610

      I am using W10, the very latest LR CC. It completely crashes when the play button is pressed in slideshow mode

        • 1. Re: Why does the latest version of LR crash when play is pressed in slideshow mode?
          deepakg1988 Adobe Employee

          Hi,

           

          Please post the crash report here

          To find the crash report below follow the instructions below.

          1. Click Windows Start button > Type event in Search programs and files field.
          2. Select Event Viewer


          3. Navigate to Windows Logs > Application, and then find the latestevent with “Error” in the Level column and “Application Error” in the Source column


          4. Copy the text on the General tab.
          5. Paste the info here.

           

          Thanks

          • 2. Re: Why does the latest version of LR crash when play is pressed in slideshow mode?
            paulb56348652

            I had the same thing happen to me. Also I am using W10.


            Why does the latest version of LR crash when play is pressed in slideshow mode?


            I am using W10, the very latest LR CC. It completely crashes when the play button is pressed in slideshow mode

             

            HERE IS MY Report!

             

                      Faulting application name: lightroom.exe, version: 6.3.0.10, time stamp: 0x564260ef

                      Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

                      Exception code: 0xc0000005

                      Fault offset: 0x000000007964722e

                      Faulting process id: 0x1824

                      Faulting application start time: 0x01d123aa40df9041

                      Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

                      Faulting module path: unknown

                      Report Id: 0201a8b5-4b22-44f3-9cef-413abc0bd1df

                      Faulting package full name:

                      Faulting package-relative application ID:

            • 3. Re: Why does the latest version of LR crash when play is pressed in slideshow mode?
              steveb29408610 Level 1

              Here is my fault report... I have also raised the issue with Adobe support. I specialist did a remote login to my PC tried to fix it and failed. She has passed it on for further analysis. In the meantime i'm using another manufacturers software to create slideshows.

               

              Faulting application name: lightroom.exe, version: 6.3.0.10, time stamp: 0x564260ef

              Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

              Exception code: 0xc0000005

              Fault offset: 0x0000000000000000

              Faulting process id: 0x2740

              Faulting application start time: 0x01d123b33a694c4e

              Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

              Faulting module path: unknown

              Report Id: a48e8571-fd1b-4efc-b4f6-f444a438ad72

              Faulting package full name:

              Faulting package-relative application ID: