2 Replies Latest reply on Nov 20, 2015 11:13 AM by philipkennedy

    CS4 crashes at startup after asking if I wish to start auto recovery

    philipkennedy

      Hi,

       

      Today my copy of Adobe InDesign has decided to crash. When I open the program it asks if I want to start Auto Recovery. Selecting 'Yes', 'No' or 'Cancel' crashes the software. I do not even know which file it hopes to recover.

       

      I have attempted to remove the InDesign Recovery folder as suggested in the forum here but this does not seem to work.

       

      I have also uninstalled and reinstalled CS4 but this has not worked. Is there a way to do a full clean install (i.e: wipe all preferences etc and have everything start afresh) or has anyone had this issue before.

       

      Currently using Mac OS X 10.11.1 and CS4 version 6.0.6.622 (6060)

       

      Any help would be greatly appreciated.

      Thanks