6 Replies Latest reply on Nov 21, 2015 11:54 AM by ManiacJoe

    Getting 403 Forbidden in Firefox when trying to use HELP

    Pauleduc Level 1

      Whenever I try to use the HELP menu in LR (and other Adobe products), I get a 403 Forbidden message in Firefox, my default browser.

       

      The URL that is failing is: http://community.adobe.com/chcservices/services/redirect?u=http://help.adobe.com&p=Lightro om_6.0&l=en_US&id=AH_HOME

       

      If I copy/paste this URL into another browser, like IE, the redirect works and resolves to:  https://helpx.adobe.com/lightroom/topics.html and displays the help page correctly.

       

      If I then copy this resolved URL back into Firefox, the help page then also displays correctly.

       

      What is causing this issue with Firefox, and how can I resolve it?