Hi, I have lightroom 6 and camera raw 9... I am trying to import files taken with a Sony ILCE-7RM2 that creates .arw files. I have tried the option of selecting to 'Copy as DNG' on import, but it does not work saying that 'The files are not recognised by the raw support in Lightroom'. Where am I going wrong? Thanks
Hi, I have lightroom 6 and camera raw 9... I am trying to import files taken with a Sony ILCE-7RM2
Time to update both. That camera was first supported in Lightroom 6.1.1 and Raw 9.1.1
Might as well update to the current versions of both. Current versions are Lightroom 6.3 and Camera Raw 9.3.
Thank you... One other thing though... I very recently (a week or two ago) bought the upgraded from Lightroom 5 to 6. I have just now started the cc program, can I get refunded for the upgrade that I just did?
I don't work for Adobe. I'm a regular Adobe customer just like you.
Contact Adobe for refund enquiries.