1 Reply Latest reply on Nov 20, 2015 7:00 PM by rpandita

    need help with replacement LR download after hard drive crashed and was replaced - no functional backup

    kknola

      I have a Macbook Pro and the backup was done, but when my hard drive crashed, apple techs were unable to retrieve anything from the disc, had to have HD replaced, everything wiped clean. I had a backup which must have been corrupted with the HD failure??Dont know if that could be the cause, but that is not the issue

       

      I had purchased LR and had downloaded it from the site onto same Macbook. Is there a way to have this verified and get a replacement download?

       

      Of course, I don't have the record of date and any codes needed. sad face