4 Replies Latest reply on Nov 23, 2015 10:10 AM by sarsaxen

    LR 6 Upgrade (Not CC) won't launch

    sophiam2931756

      Hi! A couple weeks ago I got Lightroom 6 on my Mac. (the download, NOT Creative Cloud) Today it simply not opening. The little picture pops up but it doesn't get any farther. I already tried restarting LR and restarting the computer. Is there anything else I can do?

       

      *Would having an almost completely full hard drive have anything to do with it?

        • 1. Re: LR 6 Upgrade (Not CC) won't launch
          sarsaxen Adobe Employee (Admin)

          Hi Sophiam,

           

          Could you please try the following solutions:

           

          Solution 1: launch Lightroom holding Option key to select any other catalog.

           

          Solution 2: Reset Lightroom preferences by holding the  shift + option while launching Lightroom.

           

          Solution 3: Give Permission to the following locations:

           

          User Library

          • Go to finder > Click on Go> Select Go to folder
          • Type ~/Library
          • Go to Application Support > Adobe
          • Right click on Adobe >>Get info>>Click on the lock>>Enter password
          • Under Permissions(at very bottom)
          • Give all entries Read and write access
          • If you see your user name missing there click on the + sign add it and give read and write access.

           

          System Library

          • Go to finder > Click on Go > Select Go to folder
          • Type /Library
          • Go to Application Support>Adobe
          • Right click on Adobe >>Get info>>Click on the lock>>Enter password
          • Under Permissions(at very bottom)
          • Give all entries Read and write access
          • If you see your user name missing there click on the + sign add it and give read and write access.

           

          Lightroom Application

          • Go to Finder > Click on go > click on Application
          • Right click on Adobe Lightroom >>Get info>>Click on the lock>>Enter password
          • Under Permissions(at very bottom)
          • Give all entries Read and write access
          • If you see your user name missing there click on the + sign add it and give read and write access.

           

          Please let us know if it helps.

           

          Regards

          Sarika

          • 2. Re: LR 6 Upgrade (Not CC) won't launch
            sophiam2931756 Level 1

            Hi Sarika! Thanks for your answer! I granted permissions, but it still didn't work. I also tried the first two solutions and the same thing occurred. It pops up with the opening picture thing, then the swirling rainbow of death (haha) pops up and it won't stop loading.

            I actually just tried opening up a previous version of LR (LR4) and it worked just fine.

            Starting to freak out a little... I recently got an email from Adobe saying my LR trial has ended... I never got a trial, and I even have the email with the receipt that says I bought LR, with I think like $86 (for the upgrade from LR4).

            Would reinstalling it help?

            • 3. Re: LR 6 Upgrade (Not CC) won't launch
              sophiam2931756 Level 1

              Hey Sarkia, thanks for your help! I figured it out, though. I guess I had to manually update to LR6.3. Working fine now!

              • 4. Re: LR 6 Upgrade (Not CC) won't launch
                sarsaxen Adobe Employee (Admin)

                Glad to know its working for you now.