Since version 11, you need only sign into the program to activate it. You can deactivate it just by signing out.
You can be signed in to only two computers at a time -- but, by signing in and out, you can pretty easily choose and change which two computers are activated.
Version 11.0 is not CreativeCloud application and it has Deactivation option only. How can I sign out?
When you want to deactivate Premiere Elements 11, you do that by going to the opened project's Help Menu/Deactivate. There is no deactivation by Help Menu/Sign In/Sign Out as there is in 12/12.1, 13/13.1, and 14. For Premiere Elements 11
After you click on the active Deactivate in the Help Menu and the program is deactivated, the Deactivate word will not disappear from the Help Menu. It will become grayed out.
If you need to activate the program again, then you go through the uninstall, reinstall process. After you click on Deactivate, you do ever get a message from the program that the program has been deactivated?
Deactivation is not the same as uninstall.
Please let us know if the above clarifies the situation and makes the distinction of 11's Deactivate and its counterpart in 12/12.1, 13/13.1, and 14 which is Help Menu/SignIn SignOut.
When I click Deactivate word its colour remaine the same. It not grayed out and program remain activated Process not completed in system. And I want clean install.
Thank you for the reply.
Please excuse the following. I do not want to take anything for granted in trying to help you.
After you click on the active Deactivate choice under the Premiere Elements 11 Help Menu, do you next get the following dialog and click on "Deactivate Permanently"?
After a short time, do you then get a message from the program telling you that the program has been deactivated successfully?
If you do and you close out of there and then close the project and program......
when you reopen the program, are you asked to activate the program or does the program let you continue to work in it?
No any Deactivate dialog in my system!
Thank you for the additional information. Puzzling.
Are you working from a user account with administrative privileges?
Did you install Premiere Elements 11 Windows to your Windows 7 64 bit computer or did it come pre-installed?
If not pre-installed with computer purchased, do you have installation files from download or installation disc?
Depending on the above, the least intrusive thing that I can think of to do at this time is to delete the Adobe Premiere Elements Prefs file found
Local Disk C
and in the 11.0 Folder should be the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 11.0 Folder in which the Adobe Premiere Elements Prefs exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives enabled so that you can see the complete path given.
Thank you for considering the comments.
Add On to my post 7....
1. Is your computer connected to the Internet?
2. Is your computer clock set correctly?
3. Was your program purchased under a Volume Licensing agreement?
Computer connected to the Internet. Time synchronized. Program installed from DVD in Administrator account. not in User account with Administrator Privileges. I have installation disc. Deleting 11.0 folder changed nothing.
Please explain...when you go to Windows 7 64 bit Control Panel and the User Account Setting area, do you find there a local user account which includes in its description Administrator? If so, are you using this account when you are trying to deactivate Premiere Elements 11 using Premiere Elements 11's Help Menu/Deactivate?