12 Replies Latest reply on Jun 24, 2017 12:43 PM by Loupin101

    lightroom crash while email picture

    bartd44160438

      lightroom cc freezes while emailing a photo. both through the Export module or directly via right mouse / photo mail

      this problem is already a few weeks.

      the error starts while lightroom opens the box tot fill in the email adress

       

      This week I also conducted the lightroom update without improvement

      who can help me ?

       

      I use a Win7, with lightroom cc, and 2010 outlook

        • 1. Re: lightroom crash while email picture
          sarsaxen Adobe Employee (Admin)

          Hi Bartd,

           

          Could you please share the Crash logs from Windows events logs for troubleshooting purpose.

           

          Regards

          Sarika

          • 2. Re: lightroom crash while email picture
            bartd44160438 Level 1

            hi Sarsaxen, thanks for your reply

             

            Below you will find 2 reports in plain text. because i couldn't add an attachment i had to convert the reports in to plain text and i only got the ''dutch'' version out, so i hope you can understand the dutch words. If needed I can send you an attatchment in English export file if you tell me how.

             

            1. error application report

            NiveauDatum en tijdBronGebeurtenis-idTaakcategorie
            Fout23/11/2015 8:03:26Application Error1000Toepassingscrash-gebeurtenissen"Naam van toepassing met fout: lightroom.exe, versie: 6.3.0.10, tijdstempel: 0x564260ef

            Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000

            Uitzonderingscode: 0xc0000005

            Foutoffset: 0x0000000000000047

            Id van proces met fout: 0x2f90

            Starttijd van toepassing met fout: 0x01d125bccd68e7bf

            Pad naar toepassing met fout: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

            Pad naar module met fout: unknown

            Rapport-id: 4a80dc3f-91b0-11e5-8ee6-f8b156af9587"

             

            2. windows error info report

            NiveauDatum en tijdBronGebeurtenis-idTaakcategorie
            Informatie23/11/2015 8:04:08Windows Error Reporting1001Geen"Foutbucket 90243725, type 27

            Naam van gebeurtenis: BEX64

            Antwoord: Niet beschikbaar

            Id van CAB-bestand: 0

             

             

            Handtekening van probleem:

            P1: lightroom.exe

            P2: 6.3.0.10

            P3: 564260ef

            P4: StackHash_6fba

            P5: 0.0.0.0

            P6: 00000000

            P7: 0000000000000047

            P8: c0000005

            P9: 0000000000000008

            P10:

             

             

            Bijgevoegde bestanden:

            C:\Users\Bart\AppData\Local\Temp\WER4867.tmp.WERInternalMetadata.xml

             

             

            Deze bestanden zijn mogelijk hier beschikbaar:

            C:\Users\Bart\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_lightroom.exe_6b6 8843b65eed5452393dc94f14a2b95e884b2_2dcfe9f3

             

             

            Analysesymbool:

            Opnieuw zoeken naar oplossing: 0nRapport-id: 4a80dc3f-91b0-11e5-8ee6-f8b156af9587

            Rapportstatus: 0"

            • 3. Re: lightroom crash while email picture
              sarsaxen Adobe Employee (Admin)

              Could you please set up an other email client and check whether Lightroom works fine with it or not.

               

              ~ sarika

              • 4. Re: lightroom crash while email picture
                bartd44160438 Level 1

                any sugestions how to reach the lightroom email account manager? (if that is what you mean by changing the email client by changing the directions to lightroom what email client it should use ?)  in this case it is not possible to reach it by using the direct way of email picture, and then change the email account beause lightroom keeps on crashing

                 

                we are using outlook, and microsoft exchange account on the small bussiness server. not easy to change

                in oulook i am also using à Gmail account

                can you guide me exactly how to do this

                • 5. Re: lightroom crash while email picture
                  sarsaxen Adobe Employee (Admin)

                  Please follow the below steps:

                   

                  • Select any image and the click on Email Photo

                   

                  • Click on the Microsoft Outlook on the drop down menu under From and choose Go to Email Account Manager.

                  Email Photo Dialog 1

                  • In the pop -up box, go to the bottom left and click on Add. Lightroom provides several common email providers such as Gmail and AOL. You can also add your own custom provider if you need to. Once the server settings are generated, all you have to do is enter your email address and password. After that, click on the Validate button to get Lightroom to communicate with your provider. Once the access is ready to go, click on Done.

                  Add Email Acct 1

                   

                  ~ Sarika

                  • 6. Re: lightroom crash while email picture
                    bartd44160438 Level 1

                    the problem is that i get an error in the first step ..

                     

                    when i follow these steps... the following happens

                    • Select any image and the click on Email Photo

                    ERROR , and Shut down of lightroom.

                    not possible to reacht the next step


                    • Click on the Microsoft Outlook on the drop down menu under From and choose Go to Email Account Manager.

                     

                    is there any other way tor reach the email account manager ?

                    • 7. Re: lightroom crash while email picture
                      sarsaxen Adobe Employee (Admin)

                      I have sent you a personal message please check and reply.

                      ~ Sarika

                      • 8. Re: lightroom crash while email picture
                        peter stanko

                        Hello Sarika,

                        Can you send me please solution, I have same problem, when I select export -> email => Lightroom crash...how can I reach the emailaccount manager ?

                        Best regards

                        Peter

                        PS: My version of Lightroom is 5.7

                        • 9. Re: lightroom crash while email picture
                          Bob.Ulius Level 1

                          I have exactly this same issue. Can you send me info on how to reach the email manager as well? I crash before that dialog appears.

                           

                          Thanks.

                           

                          ~Bob

                          • 10. Re: lightroom crash while email picture
                            Bob.Ulius Level 1

                            Actually, I can see before the crash Outlook has been selected which is correct. Perhaps something is corrupt? Would love to fix this.

                            • 11. Re: lightroom crash while email picture
                              Shecky52

                              Is there a solution to this?  I have had this problem for over a year and three versions of Lightroom.

                               

                              I right click, select email and I see the dialog come up for a second then get the error Adobe Photoshop has stopped working, a problem cause the program to stop working correctly. Windows will close the program and notify you if a soliton is available.

                               

                              Win 10 64. Any help I can get would be appreciated.

                              • 12. Re: lightroom crash while email picture
                                Loupin101

                                Sarika,

                                 

                                if you're still there, cans you sent the solution to me as well.

                                Lightroom just shut down when clicking "Export via email"

                                 

                                Laval Poulin