8 Replies Latest reply on Dec 5, 2015 3:50 PM by sbimdesign

    After Effects can't Continue - 0 :: 42

    shubhamc

      After Effects was working fine and now suddenly I have this error 0 ::42

       

      "After Effects can't continue:sorry After Effects has crashed ..... 0 ::42"

       

      I have searched around and could not find any solution to this.

       

      I am using Windows 10 and recently installed Creative Cloud. After the error I removed and reinstalled the After Effects. So the version I have is the 2015 - 13.5.1

       

      I would appreciate any help to resolve this issue.

      Thanks

        • 1. Re: After Effects can't Continue - 0 :: 42
          shubhamc Level 1

          additional feedback: I have now uninstalled Media Encoder and QuickTime and restarted the system, but still no change. Still getting 0::42 error at the start of After Effects/

          • 2. Re: After Effects can't Continue - 0 :: 42
            Mylenium Most Valuable Participant

            Nobody can tell you anything without exact system info or other technical details like the crash logs.

             

            Working with your Operating System’s Tools | Mylenium's Error Code Database

             

            Mylenium

            • 3. Re: After Effects can't Continue - 0 :: 42
              shubhamc Level 1

              Thanks Mylenium for your response. Here is my crash report:

               

              Faulting application name: AfterFX.exe, version: 13.5.1.48, time stamp: 0x55adf822

              Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff

              Exception code: 0xc0000005

              Fault offset: 0x000000000003c616

              Faulting process id: 0x2bf4

              Faulting application start time: 0x01d1265696bf3e08

              Faulting application path: C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files\AfterFX.exe

              Faulting module path: C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files\MSVCR120.dll

              Report Id: e7f7b135-90e6-4e55-8482-7ba3de7fbc3c

              Faulting package full name:

              Faulting package-relative application ID:

               

              Here is my System Information:

               

              OS Name    Microsoft Windows 10 Home

              Version    10.0.10240 Build 10240

              Other OS Description     Not Available

              OS Manufacturer    Microsoft Corporation

              System Name    HOME

              System Manufacturer    ASUSTeK COMPUTER INC.

              System Model    N56JR

              System Type    x64-based PC

              System SKU    ASUS-NotebookSKU

              Processor    Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz, 2394 Mhz, 4 Core(s), 8 Logical Processor(s)

              BIOS Version/Date    American Megatrends Inc. N56JR.204, 10/31/2013

              SMBIOS Version    2.7

              Embedded Controller Version    255.255

              BIOS Mode    UEFI

              BaseBoard Manufacturer    ASUSTeK COMPUTER INC.

              BaseBoard Model    Not Available

              BaseBoard Name    Base Board

              Platform Role    Mobile

              Secure Boot State    On

              PCR7 Configuration    Binding Not Possible

              Windows Directory    C:\WINDOWS

              System Directory    C:\WINDOWS\system32

              Boot Device    \Device\HarddiskVolume1

              Locale    United States

              Hardware Abstraction Layer    Version = "10.0.10240.16392"

              User Name    Home\HOME-PC

              Time Zone    Mountain Standard Time

              Installed Physical Memory (RAM)    12.0 GB

              Total Physical Memory    11.9 GB

              Available Physical Memory    8.18 GB

              Total Virtual Memory    13.7 GB

              Available Virtual Memory    9.88 GB

              Page File Space    1.81 GB

              Page File    C:\pagefile.sys

              Hyper-V - VM Monitor Mode Extensions    Yes

              Hyper-V - Second Level Address Translation Extensions    Yes

              Hyper-V - Virtualization Enabled in Firmware    Yes

              Hyper-V - Data Execution Protection    Yes

              • 4. Re: After Effects can't Continue - 0 :: 42
                sbimdesign

                Same issue here. AE stops with error 0::42.

                • 5. Re: After Effects can't Continue - 0 :: 42
                  Szalam Adobe Community Professional & MVP

                  sbimdesign wrote:

                   

                  Same issue here. AE stops with error 0::42.

                  Do your crash logs also indicate an issue with  MSVCR120.dll? Are you running the same OS as the original poster?

                  If so, you can try reinstalling the Visual C++ Redistributable Packages for Visual Studio 2013 from Microsoft. That fixes it for some.

                  Or you can try installing older versions of your software too. I recall some folks on the forum installed CC 2014 products and it fixed this error for them in CC 2015 (likely because installing it fixed the .dll file that had the issue).

                  Or you can try uninstalling your Adobe stuff, running the CC Cleaner, and then reinstalling.

                  • 6. Re: After Effects can't Continue - 0 :: 42
                    sbimdesign Level 1

                    No, it´s the PlugPlug.dll

                     

                    Name der fehlerhaften Anwendung: AfterFX.exe, Version: 13.6.0.165, Zeitstempel: 0x5653196c

                    Name des fehlerhaften Moduls: PlugPlug.dll, Version: 6.1.0.158, Zeitstempel: 0x564a2e09

                    Ausnahmecode: 0xc0000005

                    Fehleroffset: 0x000000000014fb4f

                    ID des fehlerhaften Prozesses: 0xea8

                    Startzeit der fehlerhaften Anwendung: 0x01d12eb1a6dbd75b

                    Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files\AfterFX.exe

                    Pfad des fehlerhaften Moduls: C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files\PlugPlug.dll

                    Berichtskennung: 74927892-82e4-46e4-876d-c3bfa907a9b6

                    Vollständiger Name des fehlerhaften Pakets:

                    Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

                     

                     

                    System Windows 10 Pro 1511 Build 10586.17

                    • 7. Re: After Effects can't Continue - 0 :: 42
                      Szalam Adobe Community Professional & MVP

                      Okay. Still do what I suggested.

                      • 8. Re: After Effects can't Continue - 0 :: 42
                        sbimdesign Level 1

                        tried it - no success.

                         

                        This is the error code:

                         

                        Here is a error log from AdobeIPCBroker.log

                         

                        2015-12-05 03:02:58:710 : ERROR vcfoundation::io::VCEndOfFile: WriteFile

                        race:    1 0X010B28CE

                           2 0X010AB101

                           3 0X010B3C2C

                           4 0X010B22BD

                           5 0X010B17E0

                           6 0X010AA76B

                           7 0X010B6AF7

                           8 0X010B6C1F

                           9 0X760238F4

                          10 0X772A5663

                          11 0X772A562E