- Change time settings on your computer to 24 hrs clock
- Restart the computer
- Uninstall and reinstall LR
thanks for your helpful answer. I thought there may have been some way around this, but you confirmed what I thought would be a solution. The date-time settings are in LR obviously not dynamically related to changes in Finder.
I have now done a few attempts to get the date format changed. I did, like Rohit, believe that deinstalling and reinstalling LR would change the time format to what it is at the computer. But it does not. There must be some information reminiscent from the old installation somewhere. This is, however, what I have done:
I first deinstalled LR, restarted the computer after a long time ago having changed the time format to 24 hours. When I started up LR again after a reinstallation, it came up with the last catalog and the pictures in it. And it still had the 12 hours format. I made a new catalog as a test and imported a picture from ViewNX2 (Nikons own editing program) that I knew had the 24 hour format. Imported into LR it comes up with 12 hours format. So, information about the format must be stored somewhere in supporting LR files. Therefore, after deinstalling LR, I deleted all catalog files and picture files in my Picture folder, deleted all support files in the Adobe folder in Library and the same with icons of LR in the Application folder. With Spotlight I searched for files with .lr extensions, having them suspicious of containing information about time formats. Finally I emptied the trash and restarted the computer (Powerbook Pro with ElCapital, X11.1.1).
Reinstalling LR took longer than last time, creating some hope. Opening it it comes up with no previous catalog , also promising. I imported one picture from my Nikon source that has the 24 hour format, and the time format is changed into 12 hours when the picture is "framed" by LR6. I can also see that LR somehow has found my Identity Plate somewhere, indicating that LR has stored some information somewhere that it uses during the installation process, that I cannot find, and where most likely the old information about the time format also is stored. I am sure that there is a file containing this information, that can be changed, if I knew where to find it and what to do with it. Reinstalling does not seems to help. I would be thankful for help to get this problem fixed.
I wonder if there isn't something easily corrected. Here's what worked for me in LR CC 2015.1.1 / OS X 10.10.5:
In the Macs System Preferences > Language & Region, I changed Time Format to 24-Hour Time. Then I restarted LR, and Library grid view now shows 24-hour time under the thumbnails and in the Metadata pane on the right. Reinstalling or rebooting wasn't necessarty.
If this doesn't work for you, perhaps you could say exactly where you're not seeing the 24-hour time? A screenshot would be great.
I have tried to get to customers service via the link you gave me, but it
turns me into an endless loop where I have to tell what my problem is. It
never gives me access to a place where I can pose a question to Adobe. The
closest I come i the Forum. It is very annoying when support systems are
mainly but to keep people away. Any idea of how to get to the counter?
As John has asked, where exactly do you see the time format being changed, can you provide us a snapshot.
You can try clean installation, like deleting all adobe folders from
/Library/Application support Adobe
~/Library/application support Adobe
Check this link for more details for location of files - https://helpx.adobe.com/lightroom/kb/preference-file-locations-lightroom-41.html
To John: That was the first I did when I discovered the data format was wrong. It did not change the format.
There are 2 places where I can observe the format; in Metadata and in Edit capture time.
Edit capture time:
And this from information in the original photo as stored inViewNX2:
I will look into the files you suggested Rohit. I wish it was as easy as it should be, just to choose a format in a preference menu. But there are no such options. LR6 obviously takes the format from Finder, but does not have a dynamic allocation that obviously seems to be working in Johns version of LR.
There's clearly something different between your configuration and mine.
In which country did you purchase and install Lightroom?
Please post screen shots of these windows in System Preferences:
Language & Region
Language & Region > Advanced > Dates
Language & Region > Advanced > Times
Thank you John,
I have purchased LR6 here in Australia.
However, there must have been som conflict between the time setting ans you have indicated in your reply. I went to advanced time and region setting and it had European middel time as regional setting, though it had 24 hours clock and set for that i all the panels.. I changed everything to Australian East time in the panels available under advanced and restarted the computer. Opens up LR, imported a picture from my ViewNX2 and smack it came in with the correct format. So that solved the whole thing.
Thank you very much!
Sounds like the out-of-the-ordinary OS X settings were confusing LR. Glad you got it resolved.
Looks like that. I am glad it could be fixed and I can move on with LR. Thanks again!