2 Replies Latest reply on Nov 22, 2015 6:09 PM by Rajashree Bhattacharya

    Inatallation problem 'This code has already been redeemed '


      I purchased a 'work at home' education license 10 months ago. When I went through the process to install the CC on my desktop, I got a message that my Mac OS (10.6.11) did not support Creative Cloud. I recently upgraded my OS and now get this message when trying to complete the registration process 'Oops, This code has already been redeemed.' When I look at 'my account' it does not show the paid Education CC license, just an expired free trial I had done before purchasing the Education work at home license.How can I get the CC installed and working at home?