1 Reply Latest reply on Nov 23, 2015 8:27 AM by Pattie-F

    Adobe DC is crashing for one user?

    John.bacot

      Version=1

      EventType=AppHangB1

      EventTime=130927063656439738

      ReportType=3

      Consent=1

      UploadTime=130927063705156553

      ReportIdentifier=be5200c2-916b-11e5-b52d-3417eba2baff

      IntegratorReportIdentifier=be5200c3-916b-11e5-b52d-3417eba2baff

      WOW64=1

      Response.BucketId=50

      Response.BucketTable=5

      Response.type=4

      Sig[0].Name=Application Name

      Sig[0].Value=Acrobat.exe

      Sig[1].Name=Application Version

      Sig[1].Value=15.9.20069.28170

      Sig[2].Name=Application Timestamp

      Sig[2].Value=560c3bd3

      Sig[3].Name=Hang Signature

      Sig[3].Value=4fb6

      Sig[4].Name=Hang Type

      Sig[4].Value=0

      DynamicSig[1].Name=OS Version

      DynamicSig[1].Value=6.1.7601.2.1.0.256.48

      DynamicSig[2].Name=Locale ID

      DynamicSig[2].Value=3081

      DynamicSig[22].Name=Additional Hang Signature 1

      DynamicSig[22].Value=4fb68f40826df0650465244bb53ce02d

      DynamicSig[23].Name=Additional Hang Signature 2

      DynamicSig[23].Value=6735

      DynamicSig[24].Name=Additional Hang Signature 3

      DynamicSig[24].Value=6735b8471961420fe58bcf31ab4fe883

      DynamicSig[25].Name=Additional Hang Signature 4

      DynamicSig[25].Value=4fb6

      DynamicSig[26].Name=Additional Hang Signature 5

      DynamicSig[26].Value=4fb68f40826df0650465244bb53ce02d

      DynamicSig[27].Name=Additional Hang Signature 6

      DynamicSig[27].Value=6735

      DynamicSig[28].Name=Additional Hang Signature 7

      DynamicSig[28].Value=6735b8471961420fe58bcf31ab4fe883

      UI[3]=Adobe Acrobat DC is not responding

      UI[4]=If you close the program, you might lose information.

      UI[5]=Close the program

      UI[6]=Close the program

      UI[7]=Close the program

      LoadedModule[0]=C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

      LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll

      LoadedModule[2]=C:\Windows\syswow64\kernel32.dll

      LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll

      LoadedModule[4]=C:\Windows\syswow64\USER32.dll

      LoadedModule[5]=C:\Windows\syswow64\GDI32.dll

      LoadedModule[6]=C:\Windows\syswow64\LPK.dll

      LoadedModule[7]=C:\Windows\syswow64\USP10.dll

      LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll

      LoadedModule[9]=C:\Windows\syswow64\ADVAPI32.dll

      LoadedModule[10]=C:\Windows\SysWOW64\sechost.dll

      LoadedModule[11]=C:\Windows\syswow64\RPCRT4.dll

      LoadedModule[12]=C:\Windows\syswow64\SspiCli.dll

      LoadedModule[13]=C:\Windows\syswow64\CRYPTBASE.dll

      LoadedModule[14]=C:\Windows\system32\MSVCR120.dll

      LoadedModule[15]=C:\Windows\system32\MSVCP120.dll

      LoadedModule[16]=C:\Windows\system32\IMM32.DLL

      LoadedModule[17]=C:\Windows\syswow64\MSCTF.dll

      LoadedModule[18]=C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~1.DLL

      LoadedModule[19]=C:\Windows\syswow64\PSAPI.DLL

      LoadedModule[20]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_ 6.0.7601.17514_none_41e6975e2bd6f2b2\Comctl32.dll

      LoadedModule[21]=C:\Windows\syswow64\SHLWAPI.dll

      LoadedModule[22]=C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.dll

      LoadedModule[23]=C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AGM.dll

      LoadedModule[24]=C:\Windows\syswow64\ole32.dll

      LoadedModule[25]=C:\Windows\system32\VERSION.dll

      LoadedModule[26]=C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\BIB.dll

      LoadedModule[27]=C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\CoolType.dll

      LoadedModule[28]=C:\Windows\syswow64\SHELL32.dll

      LoadedModule[29]=C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\ACE.dll

      LoadedModule[30]=C:\Windows\system32\uxtheme.dll

      LoadedModule[31]=C:\Windows\system32\dwmapi.dll

      LoadedModule[32]=C:\Windows\system32\profapi.dll

      LoadedModule[33]=C:\Windows\system32\DWrite.dll

      LoadedModule[34]=C:\Windows\system32\CRYPTSP.dll

      LoadedModule[35]=C:\Windows\system32\rsaenh.dll

      LoadedModule[36]=C:\Windows\system32\RpcRtRemote.dll

      LoadedModule[37]=C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AXE8SharedExpat.dll

      LoadedModule[38]=C:\Windows\system32\Msftedit.dll

      LoadedModule[39]=C:\Windows\system32\msls31.dll

      LoadedModule[40]=C:\Windows\syswow64\OLEAUT32.dll

      LoadedModule[41]=C:\Windows\syswow64\CRYPT32.dll

      LoadedModule[42]=C:\Windows\syswow64\MSASN1.dll

      LoadedModule[43]=C:\Windows\syswow64\CLBCatQ.DLL

      LoadedModule[44]=C:\Windows\syswow64\SETUPAPI.dll

      LoadedModule[45]=C:\Windows\syswow64\CFGMGR32.dll

      LoadedModule[46]=C:\Windows\syswow64\DEVOBJ.dll

      LoadedModule[47]=C:\Windows\system32\propsys.dll

      LoadedModule[48]=C:\Windows\system32\ntmarta.dll

      LoadedModule[49]=C:\Windows\syswow64\WLDAP32.dll

      LoadedModule[50]=C:\Windows\system32\explorerframe.dll

      LoadedModule[51]=C:\Windows\system32\DUser.dll

      LoadedModule[52]=C:\Windows\system32\DUI70.dll

      LoadedModule[53]=C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\BIBUtils.dll

      LoadedModule[54]=C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\IMSLib.dll

      LoadedModule[55]=C:\Windows\system32\WINHTTP.dll

      LoadedModule[56]=C:\Windows\system32\webio.dll

      LoadedModule[57]=C:\Windows\system32\wbem\wbemprox.dll

      LoadedModule[58]=C:\Windows\system32\wbemcomn.dll

      LoadedModule[59]=C:\Windows\syswow64\WS2_32.dll

      LoadedModule[60]=C:\Windows\syswow64\NSI.dll

      LoadedModule[61]=C:\Windows\system32\wbem\wbemsvc.dll

      LoadedModule[62]=C:\Windows\system32\wbem\fastprox.dll

      LoadedModule[63]=C:\Windows\system32\NTDSAPI.dll

      LoadedModule[64]=C:\Windows\syswow64\WINTRUST.dll

      LoadedModule[65]=C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\ARE.dll

      LoadedModule[66]=C:\Windows\syswow64\Comdlg32.dll

      LoadedModule[67]=C:\Windows\system32\WINSPOOL.DRV

      LoadedModule[68]=C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobeXMP.dll

      LoadedModule[69]=C:\Windows\SysWOW64\oleacc.dll

      LoadedModule[70]=C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api

      LoadedModule[71]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601 .18455_none_72d576ad8665e853\gdiplus.dll

      LoadedModule[72]=C:\Windows\system32\apphelp.dll

      LoadedModule[73]=C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\sqlite.dll

      LoadedModule[74]=C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api

      LoadedModule[75]=C:\Windows\syswow64\WININET.dll

      LoadedModule[76]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll

      LoadedModule[77]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll

      LoadedModule[78]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll

      LoadedModule[79]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll

      LoadedModule[80]=C:\Windows\syswow64\normaliz.DLL

      LoadedModule[81]=C:\Windows\syswow64\iertutil.dll

      LoadedModule[82]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll

      LoadedModule[83]=C:\Windows\system32\Secur32.dll

      LoadedModule[84]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll

      LoadedModule[85]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll

      LoadedModule[86]=C:\Windows\system32\mswsock.dll

      LoadedModule[87]=C:\Windows\System32\wship6.dll

      LoadedModule[88]=C:\Windows\system32\IPHLPAPI.DLL

      LoadedModule[89]=C:\Windows\system32\WINNSI.DLL

      LoadedModule[90]=C:\Windows\system32\USERENV.dll

      LoadedModule[91]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll

      LoadedModule[92]=C:\Windows\System32\msxml3.dll

      LoadedModule[93]=C:\Windows\system32\DNSAPI.dll

      LoadedModule[94]=C:\Windows\syswow64\urlmon.dll

      LoadedModule[95]=C:\Windows\System32\wshtcpip.dll

      LoadedModule[96]=C:\Windows\system32\rasadhlp.dll

      LoadedModule[97]=C:\Windows\System32\fwpuclnt.dll

      LoadedModule[98]=C:\Windows\system32\jsproxy.dll

      LoadedModule[99]=C:\Windows\SysWOW64\jscript.dll

      LoadedModule[100]=C:\Windows\system32\credssp.dll

      LoadedModule[101]=C:\Windows\SysWOW64\schannel.dll

      LoadedModule[102]=C:\Windows\system32\ncrypt.dll

      LoadedModule[103]=C:\Windows\system32\bcrypt.dll

      LoadedModule[104]=C:\Windows\SysWOW64\bcryptprimitives.dll

      LoadedModule[105]=C:\Windows\system32\GPAPI.dll

      LoadedModule[106]=C:\Windows\system32\cryptnet.dll

      LoadedModule[107]=C:\Windows\system32\SensApi.dll

      LoadedModule[108]=C:\Windows\system32\mscms.dll

      LoadedModule[109]=C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Updater.api

      LoadedModule[110]=C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\amtlib.dll

      LoadedModule[111]=C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\LogSession.dll

      LoadedModule[112]=C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobePIP.dll

      LoadedModule[113]=C:\Windows\System32\shdocvw.dll

      State[0].Key=Transport.DoneStage1

      State[0].Value=1

      State[1].Key=DataRequest

      State[1].Value=Bucket=50/nBucketTable=5/nResponse=1/n

      FriendlyEventName=Stopped responding and was closed

      ConsentKey=AppHangXProcB1

      AppName=Adobe Acrobat DC

      AppPath=C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

      ReportDescription=A problem caused this program to stop interacting with Windows.