If your program is Photoshop Elements, you have posted in the wrong forum. Some how your thread got posted in the Adobe Premiere Elements Forum (video editing).
Please re-post your thread in the Adobe Photoshop Elements Forum to take advantage of the specialized expertise there.
When there please include details, including Photoshop Elements version and computer operating system in use. Suggested to consider..
As an aside, have you tried updating the Adobe Application Manager?
Have you uninstalled and reinstalled the program with the free ccleaner in between the uninstall and reinstall? See the following for installation files