11 Replies Latest reply on Feb 10, 2016 11:52 AM by patriced40101

    Lightroom can't merge a panorama or HDR after 6.3 update.

    rolandb83919030

      Lightroom can't merge a panorama or HDR after 6.3 update. This was no problem in 6.0.

        • 1. Re: Lightroom can't merge a panorama or HDR after 6.3 update.
          khatwani Adobe Employee (Admin)

          Hi

           

          Greetings!!!

          Sorry for this inconvenience.

          Are you getting any error message ?

          Please share the operating system information.

          Also please check with different set of images as well.

           

          Regards

          Jitendra

          • 2. Re: Lightroom can't merge a panorama or HDR after 6.3 update.
            rolandb83919030 Level 1

            Yes, I get an error message. See screenshot.

            Yes, I checked it with different images that worked well in 6.0.

            This is the system information:

            Schermafdruk 2015-11-23 13.45.14.png

            Lightroom-versie: 6.3 [ 1052427 ]

            Licentie: Onbeperkt

            Besturingssysteem: Windows 8.1

            Versie: 6.3

            Toepassingsarchitectuur: x64

            Systeemarchitectuur: x64

            Aantal logische processors: 4

            Processorsnelheid: 3,1 GHz

            Ingebouwd geheugen: 8069,4 MB

            Beschikbaar fysiek geheugen voor Lightroom: 8069,4 MB

            Fysiek geheugen gebruikt door Lightroom: 1082,5 MB (13,4%)

            Virtueel geheugen gebruikt door Lightroom: 1515,1 MB

            Cachegeheugengrootte: 1070,0 MB

            Maximumaantal door Camera Raw gebruikte threads: 4

            Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2

            Dpi-instelling systeem: 96 dpi

            Bureaubladcompositie ingeschakeld: Ja

            Schermen: 1) 1920x1200

            Invoertypen: Multi-aanraking: Nee, Geïntegreerde aanraking: Nee, Geïntegreerde pen: Nee, Externe aanraking: Nee, Externe pen: Nee, Toetsenbord: Nee

             

             

            GPU-info:

            GeForce GTX 750/PCIe/SSE2

             

             

            Check OpenGL support: Passed

            Vendor: NVIDIA Corporation

            Version: 3.3.0 NVIDIA 358.91

            Renderer: GeForce GTX 750/PCIe/SSE2

            LanguageVersion: 3.30 NVIDIA via Cg compiler

             

             

             

             

            Toepassingsmap: C:\Program Files\Adobe\Adobe Lightroom

            Bibliotheekpad: D:\Profiel\Gebruiker\Pictures\Lightroom\Lightroom Catalog.lrcat

            Map Instellingen: C:\Users\Gebruiker\AppData\Roaming\Adobe\Lightroom

             

             

            Geïnstalleerde plug-ins:

            1) Canon-plug-in voor tethering

            2) easyHDR 3

            3) Facebook

            4) Flickr

            5) Leica Tether-plug-in

            6) Tetheringplug-in voor Nikon

            7) The Fader

             

             

            Config.lua-vlaggen: None

             

             

            Adapter 1: Leverancier : 10de

              Apparaat : 1381

              Subsysteem : 36581458

              Revisie : a2

              Videogeheugen : 1989

            Adapter 2: Leverancier : 8086

              Apparaat : 412

              Subsysteem : d0001458

              Revisie : 6

              Videogeheugen : 20

            Adapter 3: Leverancier : 1414

              Apparaat : 8c

              Subsysteem : 0

              Revisie : 0

              Videogeheugen : 0

            AudioDeviceIOBlockSize: 1024

            AudioDeviceName: Speakers (Realtek High Definition Audio)

            AudioDeviceNumberOfChannels: 2

            AudioDeviceSampleRate: 44100

            Build: Uninitialized

            Direct2DEnabled: false

            GPUDevice: not available

            OGLEnabled: true

            • 3. Re: Lightroom can't merge a panorama or HDR after 6.3 update.
              ssprengel Adobe Community Professional & MVP

              The error message translates to English with Google as:  "There are unknown error occurred"

               

              Try disabling Graphics Acceleration in LR / Edit / Prefs / Performance.

              Try reinstalling Lightroom.

               

              Can you supply a set of images that don't work for you?  Use www.dropbox.com and post a public share link, here.  That way others can test with the exact images you're trying.

              • 4. Re: Lightroom can't merge a panorama or HDR after 6.3 update.
                rolandb83919030 Level 1

                Diabling GPU: no result.

                Sharing images is imho not a solution as it al worked well with 6.0.

                • 5. Re: Lightroom can't merge a panorama or HDR after 6.3 update.
                  JimHess Adobe Community Professional & MVP

                  I realize this is no consolation. However, I just completed a 14-image panorama with CC2015.3 on Windows 10.

                  • 6. Re: Lightroom can't merge a panorama or HDR after 6.3 update.
                    ssprengel Adobe Community Professional & MVP

                    Most of us now have 6.3 so it would be a valid to test with your images.  It would test whether there is something wrong with LR or something wrong with your system.  I suspect the latter, but perhaps LR can't handle them in some way, and Adobe needs to have them to fix LR.

                    • 7. Re: Lightroom can't merge a panorama or HDR after 6.3 update.
                      rolandb83919030 Level 1

                      Re-installed Lr 6.0: everythings works, no problem with creating a panorama.

                      Updated to 6.3: big problems! Not able to create a panorama! Adobe, help!!!!!!!!!!!!!!!!!!!

                      How can I get some support?!?

                      • 8. Re: Lightroom can't merge a panorama or HDR after 6.3 update.
                        khatwani Adobe Employee (Admin)

                        Hi

                        It seems to be some system related issue.

                        As even I tried at my end and able to create panaroma smoothly.

                        Can you please share your images to test ?

                         

                        Regards

                        Jitendra

                        • 10. Re: Lightroom can't merge a panorama or HDR after 6.3 update.
                          patriced40101 Level 1

                          My system info:

                           

                          Version de Lightroom : 6.4 [ 1060496 ]

                          Licence: Permanente

                          Système d'exploitation : Windows 8.1

                          Version : 6.3

                          Architecture de l'application : x64

                          Architecture du système : x64

                          Nombre de processeurs logiques: 8

                          Vitesse du processeur : 2,3 Ghz

                          Mémoire intégrée : 16267,0 Mo

                          Mémoire réelle disponible pour Lightroom : 16267,0 Mo

                          Mémoire réelle utilisée par Lightroom : 421,1 Mo (2,5%)

                          Mémoire virtuelle utilisée par Lightroom : 385,0 Mo

                          Taille de la mémoire cache : 151,3 Mo

                          Nombre maximal de liens utilisé par Camera Raw  : 8

                          Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2

                          Paramètre PPP du système : 120 PPP

                          Composition sur le Bureau activée: Oui

                          Affichages : 1) 1920x1080, 2) 1920x1080

                          Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non

                           

                          Informations relatives au processeur graphique :

                          Intel(R) HD Graphics 4600

                           

                          Check OpenGL support: Passed

                          Vendor: Intel

                          Version: 3.3.0 - Build 10.18.10.3368

                          Renderer: Intel(R) HD Graphics 4600

                          LanguageVersion: 3.30 - Build 10.18.10.3368

                           

                           

                          Dossier de l'application : C:\Program Files\Adobe\Adobe Lightroom

                          Chemin d'accès à la bibliothèque : C:\Users\Pat\Pictures\Lightroom\Lightroom Catalog.lrcat

                          Dossier des paramètres : C:\Users\Pat\AppData\Roaming\Adobe\Lightroom

                           

                          Modules installés :

                          1) Facebook

                          2) Flickr

                          3) Module externe de prise de vue en mode connecté Canon

                          4) Module externe de prise de vue en mode connecté Leica

                          5) Module externe de prise de vue en mode connecté Nikon

                           

                          Marqueurs Config.lua: None

                           

                          Adaptateur n° 1: Fournisseur : 8086

                              Appareil : 416

                              Sous-système : 129d1043

                              Révision : 6

                              Mémoire vidéo : 32

                          Adaptateur n° 2: Fournisseur : 10de

                              Appareil : 1391

                              Sous-système : 129d1043

                              Révision : a2

                              Mémoire vidéo : f92

                          Adaptateur n° 3: Fournisseur : 1414

                              Appareil : 8c

                              Sous-système : 0

                              Révision : 0

                              Mémoire vidéo : 0

                          AudioDeviceIOBlockSize: 1024

                          AudioDeviceName: SAMSUNG (Intel(R) Display Audio)

                          AudioDeviceNumberOfChannels: 2

                          AudioDeviceSampleRate: 44100

                          Build: LR5x102

                          Direct2DEnabled: false

                          GPUDevice: not available

                          OGLEnabled: true