10 Replies Latest reply on Dec 20, 2015 6:18 AM by A.T. Romano

    Trouble importing mp4 file to Premiere Elements 12 !

    luist22188923

      When I attempt to open the file, I get a missing codec error message.  Help?

        • 1. Re: Trouble importing mp4 file to Premiere Elements 12 !
          saurabh___arora Level 1

          Can you please tell me what type of file you are importing ?

           

          Use Mediainfo to get file properties.

           

          Thanks,

          Saurabh

          • 2. Re: Trouble importing mp4 file to Premiere Elements 12 !
            luist22188923 Level 1

            Thank you,

             

            It is a Vidéo MPEG-4. But I had the same problem with a file  (.avi).

             

            I'm sorry but I dont speak a very good english...

             

            Best regards,

             

            Luis

            • 4. Re: Trouble importing mp4 file to Premiere Elements 12 !
              Steve Grisetti Adobe Community Professional

              There are many, many types of AVIs and several types of MP4s, but most should load into the program fairly easily.

               

              But do note that you do not open a video file in Premiere Elements using File/Open. You import it into a project.

               

              Are you using Add Medai/From Files and Files to add the file to your project?

              • 5. Re: Trouble importing mp4 file to Premiere Elements 12 !
                luist22188923 Level 1

                Thank you for your mesage,

                 

                yes ! I'm always use Add media, import the file or take and put it inside. It works, but not with mp4 or .avi...

                • 6. Re: Trouble importing mp4 file to Premiere Elements 12 !
                  A.T. Romano Level 7

                  Luis

                   

                  Please put your problem videos through the free video and audio properties readout out program named MediaInfo (for Mac in your case) and tell us

                  Video Format and Codec for each of the problem videos. Also Audio Format.

                  MediaInfo Mac (Mac) - Download

                  Be careful with your downloading and installing choices since this program is known to travel at times with unwanted baggage.

                  You have been asked this before. Of troubleshooting interest is what video compression goes with what file extension...in the case of the .avi, is the Xvid.avi, MotionJPEG .avi, dv.avi, or other .avi....in the case of the MPEG-4, are you saying that you have MPEG-4 Video.mov or something else?

                   

                  Have these files worked for you in the past?

                   

                  Do you have the latest version of QuickTime installed on your computer with Premiere Elements 12? Have you updated 12 to 12.1 yet using an opened project's Help Menu/Updates?

                   

                  Thank you for the follow ups.

                   

                  ATR

                  • 7. Re: Trouble importing mp4 file to Premiere Elements 12 !
                    luist22188923 Level 1

                    Hello,

                     

                    Realy thank's for all of you.

                     

                    Yes my Elements is 12.1 but I'm not sure about QuickTime. I dont know how make this update...

                     

                    I had download Media Info and here the information about the .mp4 file :

                     

                    General

                    Complete name                            : /Users/luistorreao/Desktop/histoireMime2.mp4

                    Format                                   : AVI

                    Format/Info                              : Audio Video Interleave

                    File size                                : 872 MiB

                    Duration                                 : 28mn 53s

                    Overall bit rate                         : 4 221 Kbps

                    Writing application                      : MEncoder svn r34540 (Ubuntu), built with gcc-4.6

                    Writing library                          : MPlayer

                     

                    Video

                    ID                                       : 0

                    Format                                   : MPEG-4 Visual

                    Codec ID                                 : MP4S

                    Codec ID/Info                            : Microsoft MPEG-4 (Windows Media 7.0)

                    Codec ID/Hint                            : MS MPEG-4 v3

                    Duration                                 : 28mn 53s

                    Bit rate                                 : 3 836 Kbps

                    Width                                    : 1 280 pixels

                    Height                                   : 720 pixels

                    Display aspect ratio                     : 16:9

                    Frame rate                               : 1 000.000 fps

                    Color space                              : YUV

                    Chroma subsampling                       : 4:2:0

                    Compression mode                         : Lossy

                    Bits/(Pixel*Frame)                       : 0.004

                    Stream size                              : 793 MiB (91%)

                     

                    Audio

                    ID                                       : 1

                    Format                                   : MPEG Audio

                    Format version                           : Version 1

                    Format profile                           : Layer 2

                    Codec ID                                 : 55

                    Codec ID/Hint                            : MP3

                    Duration                                 : 28mn 53s

                    Bit rate mode                            : Constant

                    Bit rate                                 : 192 Kbps

                    Channel(s)                               : 2 channels

                    Sampling rate                            : 48.0 KHz

                    Compression mode                         : Lossy

                    Stream size                              : 39.7 MiB (5%)

                    Alignment                                : Split accross interleaves

                    Interleave, duration                     : 500 ms (499.86 video frames)

                    Interleave, preload duration             : 500 ms

                     

                     

                    And here the informations about the .avi file :

                     

                    eneral

                    Complete name                            : /Users/luistorreao/Desktop/Auteur_rencontre2.avi

                    Format                                   : AVI

                    Format/Info                              : Audio Video Interleave

                    File size                                : 423 MiB

                    Duration                                 : 12mn 55s

                    Overall bit rate                         : 4 579 Kbps

                    Writing application                      : MEncoder svn r34540 (Ubuntu), built with gcc-4.6

                    Writing library                          : MPlayer

                     

                    Video

                    ID                                       : 0

                    Format                                   : MPEG-4 Visual

                    Codec ID                                 : MP4S

                    Codec ID/Info                            : Microsoft MPEG-4 (Windows Media 7.0)

                    Codec ID/Hint                            : MS MPEG-4 v3

                    Duration                                 : 12mn 55s

                    Bit rate                                 : 4 194 Kbps

                    Width                                    : 1 280 pixels

                    Height                                   : 720 pixels

                    Display aspect ratio                     : 16:9

                    Frame rate                               : 1 000.000 fps

                    Color space                              : YUV

                    Chroma subsampling                       : 4:2:0

                    Compression mode                         : Lossy

                    Bits/(Pixel*Frame)                       : 0.005

                    Stream size                              : 387 MiB (92%)

                     

                    Audio

                    ID                                       : 1

                    Format                                   : MPEG Audio

                    Format version                           : Version 1

                    Format profile                           : Layer 2

                    Codec ID                                 : 55

                    Codec ID/Hint                            : MP3

                    Duration                                 : 12mn 55s

                    Bit rate mode                            : Constant

                    Bit rate                                 : 192 Kbps

                    Channel(s)                               : 2 channels

                    Sampling rate                            : 48.0 KHz

                    Compression mode                         : Lossy

                    Stream size                              : 17.7 MiB (4%)

                    Alignment                                : Split accross interleaves

                    Interleave, duration                     : 500 ms (499.70 video frames)

                    Interleave, preload duration             : 500 ms

                    • 8. Re: Trouble importing mp4 file to Premiere Elements 12 !
                      A.T. Romano Level 7

                      Luis

                       

                      Thank you for the reply with important troubleshooting information.

                       

                      The first thing that causes attention is the video frame rate of 1000 frames per second.

                      Then you are using Premiere Elements 12 Mac with this file with MPEG-4 Video compression and MP2 audio wrapped with an .avi file extension. The frame width and frame height are listed as 1280 and 720 respectively.

                       

                      First thing to do, make sure that you have a good up to date installation of QuickTime 7. I am strictly an Elements Windows user, but I have read that Mac has QuickTime built in. If that is true, then please determine that you have the latest version. Please see the following to determine if this will help

                      How to get software updates for your Mac - Apple Support

                       

                      If QuickTime situation is OK, then I would convert the video into H.264.mp4 (1280 x 720) with AAC audio using the free HandBrake program. Then import that H.264.mp4 into Premiere Elements Mac project. But, we must set for a constant frame rate...either 25 frames per second (PAL) or 29.97 frames per second (NTSC). You do the frame rate setting in HandBrake under its Video Tab, typing in the value and putting a dot next to "constant".

                      https://handbrake.fr/

                       

                      But, what is of concern, "Why the 1000 frames per second frame rate of the source video that you want to start with?" With that question unanswered, then I am not sure about the setting of the frame rate that i suggested for HandBrake conversion.

                       

                      Please consider. Any questions or need clarification on the above, please do not hesitate to ask.

                       

                      Thank you.

                       

                      ATR

                      • 9. Re: Trouble importing mp4 file to Premiere Elements 12 !
                        luist22188923 Level 1

                        Dear A.T.Romano,

                         

                        Thanks for your attention. QuickTime situation looks ok. But about the question "Why the 1000 frames per second frame rate of the source video that you want to start with?" I dont know why... Someone else did this video. It is about a meeting dicussion and this person give me the file... I asked to a friend for a conversion and she could do it putting the file on .mov, than I could use it. Well I hope it will not arrive again...

                        Anyway, thank you again,

                        Best regards,

                        Luis

                        • 10. Re: Trouble importing mp4 file to Premiere Elements 12 !
                          A.T. Romano Level 7

                          Luis

                           

                          Thanks for the follow up. Great news that a replacement file from the sender worked for you in your Premiere Elements project. Great job of completing the task.

                           

                          Best wishes moving forward with your Premiere Elements projects.

                           

                          ATR