8 Replies Latest reply on Nov 24, 2015 3:27 AM by felipecordeiro

    Activation Problem

    felipecordeiro

      Hello! I already had a free account at creative cloud and recently upgraded to a premium account. However, after downloading the creative suite , I can not activate it. The message appears: " unable to find your signature ." The bill has already been done and paid and despite my plan appear as premium , I can not activate the applications !  Can someone help me?  Thank you!