14 Replies Latest reply on Nov 28, 2015 11:40 AM by Derek Cross

    InDesign crashing

    hlax

      I have a user whose InDesign is crashing numerous times a day when in production.  I would like to upload the crash log to see if anyone can assist in figuring out why it crashes.

       

      Where can I upload the log?

        • 1. Re: InDesign crashing
          BobLevine MVP & Adobe Community Professional

          Why not start by giving us some details?

           

           

           

          O/S? Version of ID?

           

           

           

          You can post crash reports on pastebin.com and post a link to it here.

          • 2. Re: InDesign crashing
            hlax Level 1

            Thank you for your reply.

             

            Here is the top the crash report with the info you recommended

             

            Date/Time:       2015-11-23 11:16:47 -0500

            OS Version:      Mac OS X 10.11.1 (Build 15B42)

            Architecture:    x86_64

            Report Version:  22

             

            Command:         InDesign CC

            Path:            /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015

            Version:         11.1.0.122 (11100)

            Parent:          launchd [1]

            PID:             617

             

            Event:           hang

            Duration:        1.80s (process was unresponsive for 50 seconds before sampling)

            Steps:           18 (100ms sampling interval)

             

            Hardware model:  iMac11,3

            Active cpus:     4

             

            I am having issues using pastebin to upload report as it is very large

            • 3. Re: InDesign crashing
              Peter Spier Most Valuable Participant (Moderator)

              Go into the system preferences and turn off auto show/hide the menu bar.

              • 4. Re: InDesign crashing
                hlax Level 1

                Peter,

                 

                May I ask why?  Is it a know cause of crashes?

                • 5. Re: InDesign crashing
                  Peter Spier Most Valuable Participant (Moderator)

                  yes

                  • 6. Re: InDesign crashing
                    hlax Level 1

                    Unfortunately did not solve the problem.

                     

                    The user crashed 3 times two of the rrors were similiar

                     

                    See below

                     

                    Process: Adobe InDesign CC 2015 [2561]

                    Path: /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015

                    Identifier: com.adobe.InDesign

                    Version: 11.1.0.122 (11100)

                    Code Type:             X86-64 (Native)

                    Parent Process:        ??? [1]

                    Responsible: Adobe InDesign CC 2015 [2561]

                    User ID:               501

                     

                    Date/Time: 2015-11-24 17:45:43.922 -0500

                    OS Version:            Mac OS X 10.11.1 (15B42)

                    Report Version:        11

                    Anonymous UUID:        120683CF-DEC6-A744-E55D-624CB70604E7

                     

                     

                    Time Awake Since Boot: 85000 seconds

                     

                    System Integrity Protection: enabled

                     

                    Crashed Thread:        0  Dispatch queue: com.apple.main-thread

                     

                    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

                    Exception Codes:       EXC_I386_GPFLT

                    Exception Note:        EXC_CORPSE_NOTIFY

                     

                    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                    0 com.apple.CoreFoundation            0x00007fff93d81d19 __CFBasicHashDrain + 553

                    1 com.apple.CoreFoundation            0x00007fff93d69613 CFRelease + 371

                    2 com.apple.CoreGraphics                0x00007fff90ff4197 CGPropertiesRelease + 23

                    3 com.apple.CoreGraphics                0x00007fff9101392a image_finalize + 65

                    4 com.apple.CoreFoundation            0x00007fff93d69613 CFRelease + 371

                    5 com.adobe.dvaui.framework         0x000000010b61a2a8 dvaui::drawbot::OSSurfaceP::~OSSurfaceP() + 3960

                    6 com.adobe.dvaui.framework         0x000000010b6193b5 dvaui::drawbot::OSSurfaceP::~OSSurfaceP() + 133

                    7 DV_WidgetBinLib.dylib               0x000000010a9747d1 0x10a952000 + 141265

                    8 DV_WidgetBinLib.dylib               0x000000010a97e17b 0x10a952000 + 180603

                    9 DV_WidgetBinLib.dylib               0x000000010a97cc5e 0x10a952000 + 175198

                    10 DV_WidgetBinLib.dylib              0x000000010a97b3d5 DVIconSuiteButtonView::~DVIconSuiteButtonView() + 37

                    11 ObjectModelLib.dylib                  0x000000010f4e0658 0x10f4d8000 + 34392

                    12 ObjectModelLib.dylib                  0x000000010f4da48a 0x10f4d8000 + 9354

                    13 PublicLib.dylib                 0x000000010bdbabdf MultiControllingUnknown::~MultiControllingUnknown() + 79

                    14 ObjectModelLib.dylib                  0x000000010f50bd93 0x10f4d8000 + 212371

                    15 ObjectModelLib.dylib                  0x000000010f50bf9a 0x10f4d8000 + 212890

                    16 DataBaseLib.dylib                        0x000000010f472926 0x10f466000 + 51494

                    17 DataBaseLib.dylib                        0x000000010f46bac4 0x10f466000 + 23236

                    18 ObjectModelLib.dylib                  0x000000010f50bf7b 0x10f4d8000 + 212859

                    19 DV_WidgetBinLib.dylib              0x000000010a95b458 DVPanelControlData::~DVPanelControlData() + 296

                    20 ObjectModelLib.dylib                  0x000000010f4e0658 0x10f4d8000 + 34392

                    21 ObjectModelLib.dylib                  0x000000010f4da48a 0x10f4d8000 + 9354

                    22 PublicLib.dylib                 0x000000010bdbabdf MultiControllingUnknown::~MultiControllingUnknown() + 79

                    23 ObjectModelLib.dylib                  0x000000010f50bd93 0x10f4d8000 + 212371

                    24 ObjectModelLib.dylib                  0x000000010f50bf9a 0x10f4d8000 + 212890

                    25 DataBaseLib.dylib                        0x000000010f472926 0x10f466000 + 51494

                    26 DataBaseLib.dylib                        0x000000010f46bac4 0x10f466000 + 23236

                    27 ObjectModelLib.dylib                  0x000000010f50bf7b 0x10f4d8000 + 212859

                    28 DV_WidgetBinLib.dylib              0x000000010a95b458 DVPanelControlData::~DVPanelControlData() + 296

                    29 ObjectModelLib.dylib                  0x000000010f4e0658 0x10f4d8000 + 34392

                    30 ObjectModelLib.dylib                  0x000000010f4da48a 0x10f4d8000 + 9354

                    31 PublicLib.dylib                 0x000000010bdbabdf MultiControllingUnknown::~MultiControllingUnknown() + 79

                    32  ObjectModelLib.dylib 0x000000010f50bd93 0x10f4d8000 + 212371

                    33 ObjectModelLib.dylib                  0x000000010f50bf9a 0x10f4d8000 + 212890

                    34 DataBaseLib.dylib                        0x000000010f472926 0x10f466000 + 51494

                    35 DataBaseLib.dylib                        0x000000010f46bac4 0x10f466000 + 23236

                    36 ObjectModelLib.dylib                  0x000000010f50bf7b 0x10f4d8000 + 212859

                    37 DV_WidgetBinLib.dylib              0x000000010a95b458 DVPanelControlData::~DVPanelControlData() + 296

                    38 ObjectModelLib.dylib                  0x000000010f4e0658 0x10f4d8000 + 34392

                    39 ObjectModelLib.dylib                  0x000000010f4da48a 0x10f4d8000 + 9354

                    40 PublicLib.dylib                 0x000000010bdbabdf MultiControllingUnknown::~MultiControllingUnknown() + 79

                    41 ObjectModelLib.dylib                  0x000000010f50bd93 0x10f4d8000 + 212371

                    42 ObjectModelLib.dylib                  0x000000010f50bf9a 0x10f4d8000 + 212890

                    43 DataBaseLib.dylib                        0x000000010f472926 0x10f466000 + 51494

                    44 DataBaseLib.dylib                        0x000000010f46bac4 0x10f466000 + 23236

                    45 ObjectModelLib.dylib                  0x000000010f50bf7b 0x10f4d8000 + 212859

                    46 DV_WidgetBinLib.dylib              0x000000010a95b458 DVPanelControlData::~DVPanelControlData() + 296

                    47 ObjectModelLib.dylib                  0x000000010f4e0658 0x10f4d8000 + 34392

                    48 ObjectModelLib.dylib                  0x000000010f4da48a 0x10f4d8000 + 9354

                    49 PublicLib.dylib                 0x000000010bdbabdf MultiControllingUnknown::~MultiControllingUnknown() + 79

                    50 ObjectModelLib.dylib                  0x000000010f50bd93 0x10f4d8000 + 212371

                    51 ObjectModelLib.dylib                  0x000000010f50bf9a 0x10f4d8000 + 212890

                    52 DataBaseLib.dylib                        0x000000010f472926 0x10f466000 + 51494

                    53 DataBaseLib.dylib                        0x000000010f46bac4 0x10f466000 + 23236

                    54 ObjectModelLib.dylib                  0x000000010f50bf7b 0x10f4d8000 + 212859

                    55 DV_WidgetBinLib.dylib              0x000000010a95b458 DVPanelControlData::~DVPanelControlData() + 296

                    56 ObjectModelLib.dylib                  0x000000010f4e0658 0x10f4d8000 + 34392

                    57 ObjectModelLib.dylib                  0x000000010f4da48a 0x10f4d8000 + 9354

                    58 PublicLib.dylib                 0x000000010bdbabdf MultiControllingUnknown::~MultiControllingUnknown() + 79

                    59 ObjectModelLib.dylib                  0x000000010f50bd93 0x10f4d8000 + 212371

                    60 ObjectModelLib.dylib                  0x000000010f50bf9a 0x10f4d8000 + 212890

                    61 DataBaseLib.dylib                        0x000000010f472926 0x10f466000 + 51494

                    62 DataBaseLib.dylib                        0x000000010f46bac4 0x10f466000 + 23236

                    63 ObjectModelLib.dylib                  0x000000010f50bf7b 0x10f4d8000 + 212859

                    64 DV_WidgetBinLib.dylib              0x000000010a95b458 DVPanelControlData::~DVPanelControlData() + 296

                    65 ObjectModelLib.dylib                  0x000000010f4e0658 0x10f4d8000 + 34392

                    66 ObjectModelLib.dylib                  0x000000010f4da48a 0x10f4d8000 + 9354

                    67 PublicLib.dylib                 0x000000010bdbabdf MultiControllingUnknown::~MultiControllingUnknown() + 79

                    68 ObjectModelLib.dylib                  0x000000010f50bd93 0x10f4d8000 + 212371

                    69 ObjectModelLib.dylib                  0x000000010f50bf9a 0x10f4d8000 + 212890

                    70 DataBaseLib.dylib                        0x000000010f472926 0x10f466000 + 51494

                    71 DataBaseLib.dylib                        0x000000010f46bac4 0x10f466000 + 23236

                    72 ObjectModelLib.dylib                  0x000000010f50bf7b 0x10f4d8000 + 212859

                    73 DV_WidgetBinLib.dylib              0x000000010a960e42 DVHostedWidgetView::PrivateImpl::KeyboardEventCallback(dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&, bool&) + 98

                    74 DV_WidgetBinLib.dylib              0x000000010a965663 0x10a952000 + 79459

                    75 com.adobe.dvaui.framework        0x000000010b683387 dvaui::ui::UI_Node::UI_DispatchCustomKeyboardEventToNode(dvaui::ui::UI_Node*, boost::intrusive_ptr<dvaui::ui::UI_Node>, dvaui::ui::KeyboardEvent const&, bool&) + 167

                    76 com.adobe.dvaui.framework        0x000000010b683856 dvaui::ui::UI_Node::UI_DispatchKeyboardEventToNode(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 70

                    77 com.adobe.dvaui.framework        0x000000010b6858ff dvaui::ui::UI_Node::UI_DispatchKeyboardEvent(dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 415

                    78 com.adobe.dvaui.framework        0x000000010b6fe6f7 dvaui::ui::OS_Node::UI_DispatchKeyboardEventFromOS(dvaui::ui::OS_Event*) + 151

                    79 com.adobe.dvaui.framework        0x000000010b7049ee dvaui::ui::OS_View::UI_DispatchPlatformKeyDownEvent(dvaui::ui::OS_Event&) + 126

                    80 com.adobe.dvaui.framework        0x000000010b70420f dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 303

                    81 com.adobe.dvaui.framework        0x000000010b7040b6 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22

                    82 com.adobe.dvaui.framework        0x000000010b705885 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 69

                    83 com.adobe.dvacore.framework   0x000000010b039ebc int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28

                    84 com.adobe.InDesign.Application UI        0x00000001192445c2 0x119105000 + 1308098

                    85 com.adobe.dvacore.framework   0x000000010b03a010 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 144

                    86 com.adobe.dvacore.framework   0x000000010b03b505 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 165

                    87 com.adobe.dvaui.framework        0x000000010b712d8a dvaui::ui::OS_NodeTimerData::RemoveTimer() + 37530

                    88 DV_WidgetBinLib.dylib              0x000000010a9efe3a 0x10a952000 + 646714

                    89 com.apple.AppKit                         0x00007fff93258b79 -[NSWindow _reallySendEvent:isDelayedEvent:] + 2108

                    90 com.apple.AppKit                         0x00007fff92c9db8d -[NSWindow sendEvent:] + 517

                    91 com.adobe.owl                 0x000000010ae0989d 0x10adce000 + 243869

                    92 com.apple.AppKit                         0x00007fff92c1e259 -[NSApplication sendEvent:] + 4382

                    93 com.adobe.dvaui.framework        0x000000010b709ecb dvaui::ui::OS_NodeTimerData::RemoveTimer() + 987

                    94 com.adobe.exo.framework           0x000000010d39498a exo::app::OS_AppBase::SetResetMenuShortcutsOnClose(bool) + 842

                    95 DV_WidgetBinLib.dylib              0x000000010a9ecca5 0x10a952000 + 634021

                    96 com.adobe.InDesign.Application UI        0x000000011924b4ee 0x119105000 + 1336558

                    97 com.apple.AppKit                         0x00007fff92a84d9a -[NSApplication run] + 796

                    98 com.adobe.exo.framework           0x000000010d3943b8 exo::app::OS_AppBase::RunEventLoop() + 56

                    99 com.adobe.InDesign.AppFramework       0x0000000118fec463 0x118e9e000 + 1369187

                    100 com.adobe.InDesign.AppFramework      0x0000000118feb32c 0x118e9e000 + 1364780

                    101 com.adobe.InDesign                    0x000000010a91268d main + 285

                    102 libdyld.dylib                    0x00007fff8f4d45ad start + 1

                     

                    Thread 1:: Dispatch queue: com.apple.libdispatch-manager

                    0 libsystem_kernel.dylib                   0x00007fff967090a2 kevent_qos + 10

                    1 libdispatch.dylib                0x00007fff8e8d111d _dispatch_mgr_invoke + 216

                    2 libdispatch.dylib                0x00007fff8e8d0d85 _dispatch_mgr_thread + 52

                     

                    Thread 2:: com.apple.NSURLConnectionLoader

                    0 libsystem_kernel.dylib                   0x00007fff96702c96 mach_msg_trap + 10

                    1 libsystem_kernel.dylib                   0x00007fff967020d7 mach_msg + 55

                    2 com.apple.CoreFoundation            0x00007fff93de52b4 __CFRunLoopServiceMachPort + 212

                    3 com.apple.CoreFoundation            0x00007fff93de477c __CFRunLoopRun + 1356

                    4 com.apple.CoreFoundation            0x00007fff93de3fc8 CFRunLoopRunSpecific + 296

                    5 com.apple.CFNetwork                   0x00007fff8e9d3d6d +[NSURLConnection(Loader) _resourceLoadLoop:] + 412

                    6 com.apple.Foundation                   0x00007fff979f2ee4 __NSThread__start__ + 1351

                    7 libsystem_pthread.dylib                 0x00007fff87a3d9b1 _pthread_body + 131

                    8 libsystem_pthread.dylib                 0x00007fff87a3d92e _pthread_start + 168

                    9 libsystem_pthread.dylib                 0x00007fff87a3b385 thread_start + 13

                     

                    Thread 3:: com.apple.CFSocket.private

                    0 libsystem_kernel.dylib                   0x00007fff96708222 __select + 10

                    1 com.apple.CoreFoundation            0x00007fff93e224aa __CFSocketManager + 762

                    2 libsystem_pthread.dylib                 0x00007fff87a3d9b1 _pthread_body + 131

                    3 libsystem_pthread.dylib                 0x00007fff87a3d92e _pthread_start + 168

                    4 libsystem_pthread.dylib                 0x00007fff87a3b385 thread_start + 13

                     

                    Thread 4:

                    • 7. Re: InDesign crashing
                      Peter Spier Most Valuable Participant (Moderator)

                      In future, please put your crash reports on pastebin.com and provide a link.

                       

                      This one looks like it might be video-related, but I'm only guessing.

                      • 9. Re: InDesign crashing
                        Peter Spier Most Valuable Participant (Moderator)

                        I'm afraid I have nothing if turning of auto show/hide the menu bar is not working.

                        • 10. Re: InDesign crashing
                          hlax Level 1

                          Any recommendations on who maybe able to read the crash logs and tell me whats going on

                          • 11. Re: InDesign crashing
                            Peter Spier Most Valuable Participant (Moderator)

                            Our "resident" log reader hasn't been around in about a year, so unfortunately, no.

                            • 12. Re: InDesign crashing
                              Derek Cross Adobe Community Professional

                              What about your idea Peter of changing the InDesign Preferences for File Handling and resetting the Number of Recent Items to Display to 0. Or trashing the InDesign Preferences?

                              • 13. Re: InDesign crashing
                                Peter Spier Most Valuable Participant (Moderator)

                                Trashing the prefs might help, but I doubt it (won't hurt to try, though: Replace Your Preferences), but setting recent files to 0 is a fix for hanging while accessing the file menu, not for crashing like this.

                                • 14. Re: InDesign crashing
                                  Derek Cross Adobe Community Professional

                                  Thanks. D