14 Replies Latest reply on Nov 28, 2015 11:40 AM by Derek Cross

    InDesign crashing

    hlax

      I have a user whose InDesign is crashing numerous times a day when in production.  I would like to upload the crash log to see if anyone can assist in figuring out why it crashes.

       

      Where can I upload the log?

        • 1. Re: InDesign crashing
          BobLevine MVP & Adobe Community Professional

          Why not start by giving us some details?

           

           

           

          O/S? Version of ID?

           

           

           

          You can post crash reports on pastebin.com and post a link to it here.

          • 2. Re: InDesign crashing
            hlax Level 1

            Thank you for your reply.

             

            Here is the top the crash report with the info you recommended

             

            Date/Time:       2015-11-23 11:16:47 -0500

            OS Version:      Mac OS X 10.11.1 (Build 15B42)

            Architecture:    x86_64

            Report Version:  22

             

            Command:         InDesign CC

            Path:            /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015

            Version:         11.1.0.122 (11100)

            Parent:          launchd [1]

            PID:             617

             

            Event:           hang

            Duration:        1.80s (process was unresponsive for 50 seconds before sampling)

            Steps:           18 (100ms sampling interval)

             

            Hardware model:  iMac11,3

            Active cpus:     4

             

            I am having issues using pastebin to upload report as it is very large

            • 3. Re: InDesign crashing
              Peter Spier Most Valuable Participant (Moderator)

              Go into the system preferences and turn off auto show/hide the menu bar.

              • 4. Re: InDesign crashing
                hlax Level 1

                Peter,

                 

                May I ask why?  Is it a know cause of crashes?

                • 5. Re: InDesign crashing
                  Peter Spier Most Valuable Participant (Moderator)

                  yes

                  • 6. Re: InDesign crashing
                    hlax Level 1

                    Unfortunately did not solve the problem.

                     

                    The user crashed 3 times two of the rrors were similiar

                     

                    See below

                     

                    Process: Adobe InDesign CC 2015 [2561]

                    Path: /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015

                    Identifier: com.adobe.InDesign

                    Version: 11.1.0.122 (11100)

                    Code Type:             X86-64 (Native)

                    Parent Process:        ??? [1]

                    Responsible: Adobe InDesign CC 2015 [2561]

                    User ID:               501

                     

                    Date/Time: 2015-11-24 17:45:43.922 -0500

                    OS Version:            Mac OS X 10.11.1 (15B42)

                    Report Version:        11

                    Anonymous UUID:        120683CF-DEC6-A744-E55D-624CB70604E7

                     

                     

                    Time Awake Since Boot: 85000 seconds

                     

                    System Integrity Protection: enabled

                     

                    Crashed Thread:        0  Dispatch queue: com.apple.main-thread

                     

                    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

                    Exception Codes:       EXC_I386_GPFLT

                    Exception Note:        EXC_CORPSE_NOTIFY

                     

                    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                    0 com.apple.CoreFoundation            0x00007fff93d81d19 __CFBasicHashDrain + 553

                    1 com.apple.CoreFoundation            0x00007fff93d69613 CFRelease + 371

                    2 com.apple.CoreGraphics                0x00007fff90ff4197 CGPropertiesRelease + 23

                    3 com.apple.CoreGraphics                0x00007fff9101392a image_finalize + 65

                    4 com.apple.CoreFoundation            0x00007fff93d69613 CFRelease + 371

                    5 com.adobe.dvaui.framework         0x000000010b61a2a8 dvaui::drawbot::OSSurfaceP::~OSSurfaceP() + 3960

                    6 com.adobe.dvaui.framework         0x000000010b6193b5 dvaui::drawbot::OSSurfaceP::~OSSurfaceP() + 133

                    7 DV_WidgetBinLib.dylib               0x000000010a9747d1 0x10a952000 + 141265

                    8 DV_WidgetBinLib.dylib               0x000000010a97e17b 0x10a952000 + 180603

                    9 DV_WidgetBinLib.dylib               0x000000010a97cc5e 0x10a952000 + 175198

                    10 DV_WidgetBinLib.dylib              0x000000010a97b3d5 DVIconSuiteButtonView::~DVIconSuiteButtonView() + 37

                    11 ObjectModelLib.dylib                  0x000000010f4e0658 0x10f4d8000 + 34392

                    12 ObjectModelLib.dylib                  0x000000010f4da48a 0x10f4d8000 + 9354

                    13 PublicLib.dylib                 0x000000010bdbabdf MultiControllingUnknown::~MultiControllingUnknown() + 79

                    14 ObjectModelLib.dylib                  0x000000010f50bd93 0x10f4d8000 + 212371

                    15 ObjectModelLib.dylib                  0x000000010f50bf9a 0x10f4d8000 + 212890

                    16 DataBaseLib.dylib                        0x000000010f472926 0x10f466000 + 51494

                    17 DataBaseLib.dylib                        0x000000010f46bac4 0x10f466000 + 23236

                    18 ObjectModelLib.dylib                  0x000000010f50bf7b 0x10f4d8000 + 212859

                    19 DV_WidgetBinLib.dylib              0x000000010a95b458 DVPanelControlData::~DVPanelControlData() + 296

                    20 ObjectModelLib.dylib                  0x000000010f4e0658 0x10f4d8000 + 34392

                    21 ObjectModelLib.dylib                  0x000000010f4da48a 0x10f4d8000 + 9354

                    22 PublicLib.dylib                 0x000000010bdbabdf MultiControllingUnknown::~MultiControllingUnknown() + 79

                    23 ObjectModelLib.dylib                  0x000000010f50bd93 0x10f4d8000 + 212371

                    24 ObjectModelLib.dylib                  0x000000010f50bf9a 0x10f4d8000 + 212890

                    25 DataBaseLib.dylib                        0x000000010f472926 0x10f466000 + 51494

                    26 DataBaseLib.dylib                        0x000000010f46bac4 0x10f466000 + 23236

                    27 ObjectModelLib.dylib                  0x000000010f50bf7b 0x10f4d8000 + 212859

                    28 DV_WidgetBinLib.dylib              0x000000010a95b458 DVPanelControlData::~DVPanelControlData() + 296

                    29 ObjectModelLib.dylib                  0x000000010f4e0658 0x10f4d8000 + 34392

                    30 ObjectModelLib.dylib                  0x000000010f4da48a 0x10f4d8000 + 9354

                    31 PublicLib.dylib                 0x000000010bdbabdf MultiControllingUnknown::~MultiControllingUnknown() + 79

                    32  ObjectModelLib.dylib 0x000000010f50bd93 0x10f4d8000 + 212371

                    33 ObjectModelLib.dylib                  0x000000010f50bf9a 0x10f4d8000 + 212890

                    34 DataBaseLib.dylib                        0x000000010f472926 0x10f466000 + 51494

                    35 DataBaseLib.dylib                        0x000000010f46bac4 0x10f466000 + 23236

                    36 ObjectModelLib.dylib                  0x000000010f50bf7b 0x10f4d8000 + 212859

                    37 DV_WidgetBinLib.dylib              0x000000010a95b458 DVPanelControlData::~DVPanelControlData() + 296

                    38 ObjectModelLib.dylib                  0x000000010f4e0658 0x10f4d8000 + 34392

                    39 ObjectModelLib.dylib                  0x000000010f4da48a 0x10f4d8000 + 9354

                    40 PublicLib.dylib                 0x000000010bdbabdf MultiControllingUnknown::~MultiControllingUnknown() + 79

                    41 ObjectModelLib.dylib                  0x000000010f50bd93 0x10f4d8000 + 212371

                    42 ObjectModelLib.dylib                  0x000000010f50bf9a 0x10f4d8000 + 212890

                    43 DataBaseLib.dylib                        0x000000010f472926 0x10f466000 + 51494

                    44 DataBaseLib.dylib                        0x000000010f46bac4 0x10f466000 + 23236

                    45 ObjectModelLib.dylib                  0x000000010f50bf7b 0x10f4d8000 + 212859

                    46 DV_WidgetBinLib.dylib              0x000000010a95b458 DVPanelControlData::~DVPanelControlData() + 296

                    47 ObjectModelLib.dylib                  0x000000010f4e0658 0x10f4d8000 + 34392

                    48 ObjectModelLib.dylib                  0x000000010f4da48a 0x10f4d8000 + 9354

                    49 PublicLib.dylib                 0x000000010bdbabdf MultiControllingUnknown::~MultiControllingUnknown() + 79

                    50 ObjectModelLib.dylib                  0x000000010f50bd93 0x10f4d8000 + 212371

                    51 ObjectModelLib.dylib                  0x000000010f50bf9a 0x10f4d8000 + 212890

                    52 DataBaseLib.dylib                        0x000000010f472926 0x10f466000 + 51494

                    53 DataBaseLib.dylib                        0x000000010f46bac4 0x10f466000 + 23236

                    54 ObjectModelLib.dylib                  0x000000010f50bf7b 0x10f4d8000 + 212859

                    55 DV_WidgetBinLib.dylib              0x000000010a95b458 DVPanelControlData::~DVPanelControlData() + 296

                    56 ObjectModelLib.dylib                  0x000000010f4e0658 0x10f4d8000 + 34392

                    57 ObjectModelLib.dylib                  0x000000010f4da48a 0x10f4d8000 + 9354

                    58 PublicLib.dylib                 0x000000010bdbabdf MultiControllingUnknown::~MultiControllingUnknown() + 79

                    59 ObjectModelLib.dylib                  0x000000010f50bd93 0x10f4d8000 + 212371

                    60 ObjectModelLib.dylib                  0x000000010f50bf9a 0x10f4d8000 + 212890

                    61 DataBaseLib.dylib                        0x000000010f472926 0x10f466000 + 51494

                    62 DataBaseLib.dylib                        0x000000010f46bac4 0x10f466000 + 23236

                    63 ObjectModelLib.dylib                  0x000000010f50bf7b 0x10f4d8000 + 212859

                    64 DV_WidgetBinLib.dylib              0x000000010a95b458 DVPanelControlData::~DVPanelControlData() + 296

                    65 ObjectModelLib.dylib                  0x000000010f4e0658 0x10f4d8000 + 34392

                    66 ObjectModelLib.dylib                  0x000000010f4da48a 0x10f4d8000 + 9354

                    67 PublicLib.dylib                 0x000000010bdbabdf MultiControllingUnknown::~MultiControllingUnknown() + 79

                    68 ObjectModelLib.dylib                  0x000000010f50bd93 0x10f4d8000 + 212371

                    69 ObjectModelLib.dylib                  0x000000010f50bf9a 0x10f4d8000 + 212890

                    70 DataBaseLib.dylib                        0x000000010f472926 0x10f466000 + 51494

                    71 DataBaseLib.dylib                        0x000000010f46bac4 0x10f466000 + 23236

                    72 ObjectModelLib.dylib                  0x000000010f50bf7b 0x10f4d8000 + 212859

                    73 DV_WidgetBinLib.dylib              0x000000010a960e42 DVHostedWidgetView::PrivateImpl::KeyboardEventCallback(dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&, bool&) + 98

                    74 DV_WidgetBinLib.dylib              0x000000010a965663 0x10a952000 + 79459

                    75 com.adobe.dvaui.framework        0x000000010b683387 dvaui::ui::UI_Node::UI_DispatchCustomKeyboardEventToNode(dvaui::ui::UI_Node*, boost::intrusive_ptr<dvaui::ui::UI_Node>, dvaui::ui::KeyboardEvent const&, bool&) + 167

                    76 com.adobe.dvaui.framework        0x000000010b683856 dvaui::ui::UI_Node::UI_DispatchKeyboardEventToNode(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 70

                    77 com.adobe.dvaui.framework        0x000000010b6858ff dvaui::ui::UI_Node::UI_DispatchKeyboardEvent(dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 415

                    78 com.adobe.dvaui.framework        0x000000010b6fe6f7 dvaui::ui::OS_Node::UI_DispatchKeyboardEventFromOS(dvaui::ui::OS_Event*) + 151

                    79 com.adobe.dvaui.framework        0x000000010b7049ee dvaui::ui::OS_View::UI_DispatchPlatformKeyDownEvent(dvaui::ui::OS_Event&) + 126

                    80 com.adobe.dvaui.framework        0x000000010b70420f dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 303

                    81 com.adobe.dvaui.framework        0x000000010b7040b6 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22

                    82 com.adobe.dvaui.framework        0x000000010b705885 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 69

                    83 com.adobe.dvacore.framework   0x000000010b039ebc int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28

                    84 com.adobe.InDesign.Application UI        0x00000001192445c2 0x119105000 + 1308098

                    85 com.adobe.dvacore.framework   0x000000010b03a010 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 144

                    86 com.adobe.dvacore.framework   0x000000010b03b505 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 165

                    87 com.adobe.dvaui.framework        0x000000010b712d8a dvaui::ui::OS_NodeTimerData::RemoveTimer() + 37530

                    88 DV_WidgetBinLib.dylib              0x000000010a9efe3a 0x10a952000 + 646714

                    89 com.apple.AppKit                         0x00007fff93258b79 -[NSWindow _reallySendEvent:isDelayedEvent:] + 2108

                    90 com.apple.AppKit                         0x00007fff92c9db8d -[NSWindow sendEvent:] + 517

                    91 com.adobe.owl                 0x000000010ae0989d 0x10adce000 + 243869

                    92 com.apple.AppKit                         0x00007fff92c1e259 -[NSApplication sendEvent:] + 4382

                    93 com.adobe.dvaui.framework        0x000000010b709ecb dvaui::ui::OS_NodeTimerData::RemoveTimer() + 987

                    94 com.adobe.exo.framework           0x000000010d39498a exo::app::OS_AppBase::SetResetMenuShortcutsOnClose(bool) + 842

                    95 DV_WidgetBinLib.dylib              0x000000010a9ecca5 0x10a952000 + 634021

                    96 com.adobe.InDesign.Application UI        0x000000011924b4ee 0x119105000 + 1336558

                    97 com.apple.AppKit                         0x00007fff92a84d9a -[NSApplication run] + 796

                    98 com.adobe.exo.framework           0x000000010d3943b8 exo::app::OS_AppBase::RunEventLoop() + 56

                    99 com.adobe.InDesign.AppFramework       0x0000000118fec463 0x118e9e000 + 1369187

                    100 com.adobe.InDesign.AppFramework      0x0000000118feb32c 0x118e9e000 + 1364780

                    101 com.adobe.InDesign                    0x000000010a91268d main + 285

                    102 libdyld.dylib                    0x00007fff8f4d45ad start + 1

                     

                    Thread 1:: Dispatch queue: com.apple.libdispatch-manager

                    0 libsystem_kernel.dylib                   0x00007fff967090a2 kevent_qos + 10

                    1 libdispatch.dylib                0x00007fff8e8d111d _dispatch_mgr_invoke + 216

                    2 libdispatch.dylib                0x00007fff8e8d0d85 _dispatch_mgr_thread + 52

                     

                    Thread 2:: com.apple.NSURLConnectionLoader

                    0 libsystem_kernel.dylib                   0x00007fff96702c96 mach_msg_trap + 10

                    1 libsystem_kernel.dylib                   0x00007fff967020d7 mach_msg + 55

                    2 com.apple.CoreFoundation            0x00007fff93de52b4 __CFRunLoopServiceMachPort + 212

                    3 com.apple.CoreFoundation            0x00007fff93de477c __CFRunLoopRun + 1356

                    4 com.apple.CoreFoundation            0x00007fff93de3fc8 CFRunLoopRunSpecific + 296

                    5 com.apple.CFNetwork                   0x00007fff8e9d3d6d +[NSURLConnection(Loader) _resourceLoadLoop:] + 412

                    6 com.apple.Foundation                   0x00007fff979f2ee4 __NSThread__start__ + 1351

                    7 libsystem_pthread.dylib                 0x00007fff87a3d9b1 _pthread_body + 131

                    8 libsystem_pthread.dylib                 0x00007fff87a3d92e _pthread_start + 168

                    9 libsystem_pthread.dylib                 0x00007fff87a3b385 thread_start + 13

                     

                    Thread 3:: com.apple.CFSocket.private

                    0 libsystem_kernel.dylib                   0x00007fff96708222 __select + 10

                    1 com.apple.CoreFoundation            0x00007fff93e224aa __CFSocketManager + 762

                    2 libsystem_pthread.dylib                 0x00007fff87a3d9b1 _pthread_body + 131

                    3 libsystem_pthread.dylib                 0x00007fff87a3d92e _pthread_start + 168

                    4 libsystem_pthread.dylib                 0x00007fff87a3b385 thread_start + 13

                     

                    Thread 4:

                    • 7. Re: InDesign crashing
                      Peter Spier Most Valuable Participant (Moderator)

                      In future, please put your crash reports on pastebin.com and provide a link.

                       

                      This one looks like it might be video-related, but I'm only guessing.

                      • 9. Re: InDesign crashing
                        Peter Spier Most Valuable Participant (Moderator)

                        I'm afraid I have nothing if turning of auto show/hide the menu bar is not working.

                        • 10. Re: InDesign crashing
                          hlax Level 1

                          Any recommendations on who maybe able to read the crash logs and tell me whats going on

                          • 11. Re: InDesign crashing
                            Peter Spier Most Valuable Participant (Moderator)

                            Our "resident" log reader hasn't been around in about a year, so unfortunately, no.

                            • 12. Re: InDesign crashing
                              Derek Cross Level 6

                              What about your idea Peter of changing the InDesign Preferences for File Handling and resetting the Number of Recent Items to Display to 0. Or trashing the InDesign Preferences?

                              • 13. Re: InDesign crashing
                                Peter Spier Most Valuable Participant (Moderator)

                                Trashing the prefs might help, but I doubt it (won't hurt to try, though: Replace Your Preferences), but setting recent files to 0 is a fix for hanging while accessing the file menu, not for crashing like this.

                                • 14. Re: InDesign crashing
                                  Derek Cross Level 6

                                  Thanks. D