7 Replies Latest reply on Nov 29, 2015 9:44 PM by A.T. Romano

    Problem with starting program

    szymons16229646

      hi people

       

      My program adobe premiere elements 14 does not want to start up after installing a new version. im using win10. any ideas?

        • 1. Re: Problem with starting program
          A.T. Romano Level 7

          szu,pms

           

          Premiere Elements 14 on Windows 10 (can we assume 64 bit?).

           

          How far do you get after the install is said to be successful?

           

          Do you get to the Welcome Screen? If you click on Video Editor in Welcome Screen, is the program hanging up on one particular loading item? If so, which one?

           

          Please give more details.

           

          Thank you.

           

          ATR

          • 2. Re: Problem with starting program
            szymons16229646 Level 1

            Hi.

             

            Yes it is win 10 64bit.

             

            I have welcome screen but when I'm clicking on video editing is nothing

            happen.

             

            W dniu wtorek, 24 listopada 2015 A.T. Romano <forums_noreply@adobe.com>

            napisał(a):

             

            Problem with starting program created by A.T. Romano

            <https://forums.adobe.com/people/A.T.+Romano> in Premiere Elements - View

            the full discussion <https://forums.adobe.com/message/8212291#8212291>

             

            • 3. Re: Problem with starting program
              A.T. Romano Level 7

              szymons

               

              Thank you for the reply.

               

              If you do not see a loading screen after you hit Video Editor, then we cannot use that to find out a specific place where loading process may be hung up.

              So, let us

               

              1. Determine if the problem exists with and without the antivirus and firewalls disabled?

              2. Determine if you have QuickTime 7.7.6 installed on your computer along with Premiere elements 14, and if you are running the program as administrator (from a user account with administrative privileges. QuickTime 7.7.6 for Windows

              3. Go to

              Local Disk C

              Program Files

              Adobe

              Adobe Premiere Elements 14

              and, in the Adobe Premiere Elements 14 Folder, find the file specially named Adobe Premiere Elements.exe. Right click that file, select and apply Run As Administrator.

              Then double click the file to determine if it opens to the Premiere Elements 14 workspaces.

              4. Determine if your video card/graphics card is up to date according to the web site of the manufacturer of the card.

              5. What is a description of your computer operating system?

               

              Let us look at the above factors and then decide what next based on the details in your reply.

               

              Thank you.

               

              ATR

              • 4. Re: Problem with starting program
                saurabh___arora Level 1

                Hi,

                 

                Can you please right click on Adobe Premiere Elements  exe and click on Run as Administrator ?

                 

                -Saurabh

                • 5. Re: Problem with starting program
                  A.T. Romano Level 7

                  Saurabh

                   

                  Your post 4 suggestion has already been made in my post 3

                  3. Go to

                  Local Disk C

                  Program Files

                  Adobe

                  Adobe Premiere Elements 14

                  and, in the Adobe Premiere Elements 14 Folder, find the file specially named Adobe Premiere Elements.exe. Right click that file, select and apply Run As Administrator.

                  Then double click the file to determine if it opens to the Premiere Elements 14 workspaces.

                   

                  ATR

                  • 6. Re: Problem with starting program
                    szymons16229646 Level 1

                    Hmm I have theory.

                     

                    I open and close program 3 times by clicking red x in corner. Maybe program

                    go crazy because of that? Is better to close program by going setting and

                    clicking close program?

                     

                     

                    W dniu piątek, 27 listopada 2015 saurabh___arora <forums_noreply@adobe.com>

                    napisał(a):

                     

                    Problem with starting program created by saurabh___arora

                    <https://forums.adobe.com/people/saurabh___arora> in Premiere Elements

                    - View the full discussion

                    <https://forums.adobe.com/message/8220586#8220586>

                     

                    • 7. Re: Problem with starting program
                      A.T. Romano Level 7

                      szymons

                       

                      An opened Premiere Elements (14 or other) should close

                      1. Clicking on the X at the top right of the work space

                      or

                      2. File Menu/Exit

                       

                      When a program does not close, then there is a problem that needs to identified and corrected, sometimes by uninstall/reinstall.

                       

                      But, the problem in this thread is that the Premiere Elements is not opening. There are a lot of causes for that and that is being explored in the discussion in progress. One of the reasons not mentioned yet is that Premiere Elements 14 process is opened already. That idea can be ruled in or out by checking the process's status in the Task Manager.

                       

                      If you are clicking the X close three times to close your Premiere Elements projects, the project is likely closing the program already before you get to click 2 and 3.

                       

                      If you are having problems with your Premiere Elements, please start a new thread and tell us the details of your situation. Then we can focus on it in detail and avoid confusion.

                       

                      ATR