2 Replies Latest reply on Feb 15, 2018 8:37 AM by mmarty

    I can´t download any app cause my Creative Cloud app keeps telling my username is wrong but it isn`t.


      I know my Adobe ID, my email, my user name and my password. I have no trouble when signing in through adobe`s web page, but when I need to download an app and the Creative Cloud app launches, it keeps asking me for my username, and no matter if I write the right username, it just would´t let me in. It keeps telling me the password is wrong and i know it´s not. I recently changed my password just to try if it works with a new one  but it keeps telling me it´s wrong even when in the adobe website I can sign in without any problem. I don´t get it. I don-t get why I have no trouble in the website but I cant access in the Creative Cloud app. Any help? thanx!