I previously downloaded the trial version of Premiere Elements 14 for Mac. I would like to license the software at this time. I had to upgrade to 14 as 60 days ago I purchased 13 and was unable to import any pictures or movies, thus making the software unusable. When I downloaded 14, I was able to import those items.
How do I go about locating the serial number if that is what is required (knowing my version 13 issues)?
It is my understanding of your situation that Premiere Elements 14 Mac is a new purchase for which you will get a new serial number when you purchase it.
You are well beyond the return/refund policy of Adobe for return/refund of its Premiere Elements 13 purchase download...was within 30 days of purchase, now is within 14 days of purchase.
This is not Adobe. Rather essentially a user to user forum. You could try to contact online Adobe Chat to discuss your account.
Did we troubleshooting your Premiere Elements 13 issues here?
Add On...I see only one other thread for you in this forum, and you never followed by on it. It related to iTunes music. Was iTunes music the sole problem with Premiere Elements 13?