Problem with installing CS6 on the new laptop - "SN is ok, but your software is probably illegal".

[MarekMielnicki]

I have an urgent problem with installing Suite Design Standard CS6 on the new laptop -  comment: "SN is ok, but your software is probably illegal". Software was deactivated on the old laptop. Please help. Thanks. Marek

[Peter Spier · Accepted solution]

We cannot help with this type of problem on the forums. Serila number issues must be handled by customer care: Contact Customer Care

[MarekMielnicki]

Ok, thanks. I've been trying to contact for 3 weeks, but no response...

[Peter Spier]

I've moved your question to the Downloading, Installing and Setting Up forum which has a staff presence. They might be able to help you off-forum. If you don;t hear from someone in 24 hours, please send me a message and I'll see if I can get you some help through other back channels

[Sheena Kaul]

Hi,

Can you please specify the exact error message/code?

If possible please post a screenshot.

Regards,

Sheena