6 Replies Latest reply on Feb 15, 2009 4:28 PM by rdsbaker

    washed out screen with photoshop edit recording

    rdsbaker
      When I record with captivte a tutorial on how to edit in PShop, when I use eraser too (left mouse held down) it records a washed out screen! So the actual edit is not shown in my recording. What can I do to eliminate this?
        • 1. Re: washed out screen with photoshop edit recording
          Captiv8r Adobe Community Professional & MVP
          Welcome to our community, Randy

          When you say "washed out", do you mean the screen is faded greatly or do you mean it's blank?

          If it's blank, do you see it if you preview your project in the browser? What version of Captivate are you using?

          Cheers... Rick
          • 2. Re: washed out screen with photoshop edit recording
            rdsbaker Level 1
            version 4
            It is blank slide. Whenever I stop holding down the left mouse button it continues correctly but every slide recorded with the button held down is blank.
            • 3. Re: washed out screen with photoshop edit recording
              Captiv8r Adobe Community Professional & MVP
              Hi again

              Please forgive me if I'm being too basic. According to the forum software, this is your second post here. So I'm going to assume you are totally new to Captivate.

              Captivate records in different ways. Most often it records in "Demonstration" mode. And in this mode, each change to the screen caused by a click of the mouse, typing or whatever will result in a screen capture. If you have speakers and sound enabled, you hear a simulated camera shutter sound when the capture occurs.

              For clicks and drags (Selecting across some text, dragging a window from one place to another or dragging the thumb of a scroll bar) Captivate generally records those sequences as a small Full Motion Recording (FMR) clip. Typically those clips have a camcorder icon on the slide in the Film strip to indicate full motion. You are also able to simply advise Captivate you wish to record using FMR by tapping the F9 key and tapping F10 when you are finished.

              What you have described to me would seem to indicate Captivate has shifted (or is attempting to shift) into FMR mode and either can't complete the process or is otherwise failing. This could be a bug you have discovered.

              First off, I'd encourage you to report the issue via Adobe's preferred channel. The Wish/Bug Report Form.
              Click here to view the WishForm/Bug Reporting Form

              Secondly, you may wish to try recording normally, then just before you perform the task that caused the issue earlier, tap the F9 key to advise Captivate to begin FMR. Tap F10 when that one segment is finished. See if your result is different.

              Hopefully something here was helpful to you... Rick
              • 4. Re: washed out screen with photoshop edit recording
                rdsbaker Level 1
                I am VERY new to captivate. The slide that is showing blank "does have a video camera on the slide"

                I will try the F9/F10 next time. I start in demonstration mode by default.
                • 5. Re: washed out screen with photoshop edit recording
                  Captiv8r Adobe Community Professional & MVP
                  Hello again

                  Out of curiosity, do these slides appear to be blank only when you scan down the film strip and view the thumbnails or are they also blank when you preview the project using F4 (Preview in Captivate) or F12 (Preview in Web Browser)?

                  Cheers... Rick
                  • 6. Re: washed out screen with photoshop edit recording
                    rdsbaker Level 1
                    any time during playback, it goes to a blank screen. It is that way everywhere I have the left mouse held down and I am moving the mouse over the picture