2 Replies Latest reply on Nov 27, 2015 12:39 AM by Rajashree Bhattacharya

    Sync problems after newest updates

    jools_jcr

      I've looked at commonalities in the filenames marked as “unable to sync” and I can state the following:

       

      * The files are in different folders

      * The filenames, although different, all happen to have an a-umlaut (ä) in them.

      * The filenames, although different, all happen to have two periods in the file name, one separating the extension from the file, the other elsewhere in the name

       

      I'm on OS-X El-Capitan running Creative Cloud 3.4.0.180. I'm pretty sure it was working in the past as the files are from 2013 and 2007.