I'm sorry you had such a frustrating experience with the Stock offer.
Whenever a plan change is performed, this creates a charge for the new plan and a refund for the unused days on the previous plan.
In your case you were charged £38.11 for your CC plan on 20th Nov.
On 23rd Nov the plan was changed to CC + Stock - charge of £58.10 and refund of £34.30 from original CC plan
On 24th Nov the plan was changed back to CC - charge of £38.11 and refund of £56.16 from CC + Stock plan
Normally, the refund for the first month of Stock is processed within 48 hours but as a plan change was done within this period there was no refund for Stock.
I will process a refund for £5.75 and have added some credit to your CC plan - next bill date will be 24th Jan.
Hay Bev - thanks for sorting that out. I wasn't really expecting a reply - I just wanted to rant really!!
Your experience definitely puts me off the offer. And to think I nearly took it up! No shame Adobe.
Oh how I wish I had read this before going into this nightmare of an offer.