1 Reply Latest reply on Dec 1, 2015 2:54 PM by m_vargas

    Flash Player refuses to load on Vista SP2 Platform

    Tweedletwo

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        • 1. Re: Flash Player refuses to load on Vista SP2 Platform
          m_vargas Adobe Employee

          Hi Tweedletwo,

           

          This is the online installer that is failing. I'll need the installation log file to investigate further.  Please provide the Adobe_ADM.log file saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs using the instructions The specified item was not found. to upload the file to cloud.acrobat.com or a file sharing service of  your choice and post the URL in your reply.

           

          The offline/standalone installer should work and is posted at the bottom of the Installation problems | Flash Player | Windows page in the 'Still having problems' section.  Please do provide the Adobe_ADM.log file as it will help us understand why the online installer is failing.

           

          Thank you.

           

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          Maria