Buenas Tardes

[manuel_rafaelo72010222]

Buenas Tardes

Acabo de comprar una iMac y así mismo acabo de centra mensualmente por 1 año la Suite Adobe CC para mi computadora pero no me marca error de descarga en el 42% en todos los que quiero instalar.

Necesito de su ayuda para poder empezar a trabajar, o en su defecto cancelar la renta de Adobe y pedir mi reembolso.

Gracias.

**********

[kglad]

uninstall anything cc that might be installed.

clean per Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

restart your computer and install the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your cc programs.

[Sheena Kaul]

Hi,

Please refer to the threads below where this issue has been addressed:

Re: creative cloud hangs at 42%

creative cloud download stops at 42%

when i press try to download photoshop cc at 42% percent it says it has failed to download every sin...

Regards,

Sheena