7 Replies Latest reply on Nov 26, 2015 8:14 AM by Nanaky

    License server communication problem: "E_IO_cannot_open"


      I am trying to download the licenses for some renewed ebooks for my Kobo via the public library They will not import into Adobe Digital Editions. I keep getting the following error message: "Error getting license. License server communication problem: E_IO_cannot_open" error message. At the same time, I am getting 1 'shadow' copy of 2 of the books, and 4 copies of the third book being added to my adobe digital editions bookshelf. I call them a 'shadow' copy because they are lurking on my ADE bookshelf but I can't do anything with them. When I remove one from my library, they all disappear. They all seem to be linked somehow.


      Prior to trying to download the renewed ebooks, I deleted everything from my ADE library, cleared the cache on my internet browser, made sure my laptop clock was set to Edmonton time zone (I usually have it set to the timezone of the client that I am working with) and then restarted my internet browser and logged into epl ebooks. I have also uninstalled/reinstalled the software.


      I am using windows 8.1 and Adobe Digital Editions 4.5.126523 and the SeaMonkey browser. I can't find a spot to update ADE within the ADE software, so I am assuming it it is up-to-date.


      My Kobo ereader and the ADE install are less than four weeks old, so this is the first time that I have tried to renew anything.


      Since this issue has begun, I am also unable to download any new epub books from the library. I am hesitant to connect the Kobo since this happened in case I also lose access to the books that I am currently reading.


      Any ideas on how I can resolve this?


      Thank you.