Error: 5 When installing indesign on windows 10,

[bens79272011]

I keep getting the following Error message in indesign.

Error: 5

I have tried uninstalling and reinstalling several times. Also with the Creative Cloud Clean up tools still doesn't work though. Also double checked all the permissions e.t.c

Is there anything else I could do to fix  it ?

Thanks

[Govardhan.V]

Have you enabled Hidden Admin account and tried to launch ?

Also let me know whether you had installed any other Adobe apps  and are they working fine ?

If you wish you may enable Hidden Admin account by following below steps :

Follow below steps carefully :

[ It might look different on your comp , I had enabled Cortana that's it.]

In the Windows search text box type as CMD , it will provide search results :

Important : Right click on " Command Prompt"   option and select " Run as Administrator"  option .

It will open Command Prompt window in elevated mode.

Step 2)

Now copy below command then right click on Command Prompt black screen window and select Paste option and press Enter key.

net user administrator /active:yes

You should see a message that the command completed successfully.

Step 3)

Restart the computer and login to user account named " Administrator"  and then try to launch InDesign and check.

Note :

To disable Hidden Admin account  you can follow above same steps and use below command .

net user administrator /active:no

[bens79272011]

Hi thanks for the response it sit isn’t working ?#

[Sheena Kaul · Accepted solution]

Hi,

Please try the steps below:

• Uninstall the Adobe CC desktop app from the machine (Creative Cloud Help | Uninstall the Creative Cloud desktop app)
• Set the permissions to 'Full Control' on Adobe folders for the all the users in the following locations:
  • [System drive]:\Users\[user name]\AppData\Local\
  • [System drive]:\Program Files (x86)\Common Files\
• Restart the machine.
• Install the Adobe CC desktop app (Creative Cloud Help | Creative Cloud for desktop)

Regards,

Sheena