I'm working on a WebHelp project for a web-based application.
The application is specified to run on MSIE, FireFox, and Safari.
I've been creating the WebHelp output and testing it on all three.
The only problem I found on Safari originally is that the TOC seems
to get stuck when expanding a book to show child topics. I see the
message "Loading, click here to cancel..." but clicking on it does
nothing. Sometimes it finishes loading on its own and the message
disappears, otherwise it just hangs on the message but all of the
child topics are visible, so there must be nothing left to load.
This one isn't a big deal.
But today, a developer pointed out the the context-sensitive
help isn't really working at all. I'm not sure if this was always
broke (can't say for sure that I tested the context-sensitive links
within Safari or not, but I thought I did). Here's what he said:
"... the Help window does not open properly in Safari. The
window is positioned in the very lower right corner. In addition,
it does not directly open to the appropriate page but instead
displays the error ‘The filename, directory name, or volume
file, TRoboHelp.js, it appears that there may be some missing logic
for the Safari browser. Do you have, or are you aware of any way
for us to get an update to the TRoboHelp.js file to see if this
solves our issue?"
I have seen the Loading issue but I think it was in an older
version of RH than I just used to test. In RH7 the TOC from a
single project opened correctly. Merged WebHelp is different and I
know that issue still exists. I haven't tried it with RH8. What
version are you using?
I also tested CSH using the URL
startpage.htm#path/targettopic.htm method and that worked OK.