1 Reply Latest reply on Nov 27, 2015 1:29 AM by Mohit Goyal

    Message maintains that I am not connected to the internet....I am connected. What is going on?

    mike103b

      Installer Message maintains that I am not connected to the internet....I am connected. What is going on?

        • 1. Re: Message maintains that I am not connected to the internet....I am connected. What is going on?
          Mohit Goyal Adobe Employee (Admin)

          Hi mikeb,

           

          If you are using Windows System, then you need to reset the Internet Explore settings to fix it.

           

          Steps:

          1. Close all Internet Explorer windows that are currently open.
          2. Open the desktop, and then tap or click the Internet Explorer icon on the taskbar. Changing your settings will affect both Internet Explorer and Internet Explorer for the desktop.
          3. Tap or click the Tools button  Tools, and then tap or click Internet options.
          4. Tap or Click the Advanced tab, and then tap or click Reset.
          5. In the Reset Internet Explorer Settings dialog box, tap or click Reset.
          6. When Internet Explorer finishes applying default settings, tap or click Close, and then tap or click OK. You'll need to restart your PC for these changes to take effect.

           

          Related link: Change or reset Internet Explorer settings - Windows Help

           

          Once done try the Installer again.

           

          Let us know if that helps.

           

          Regards,

          ~Mohit