3 Replies Latest reply on Nov 27, 2015 2:35 AM by Peter Spier

    BSOD when inserting images

    andrewfns

       

        We had a brand new machine installed and when inserting images into indesign, this caused BSOD. After looking at the report it looked like Avast was causing the issue, so we uninstalled avast and updated graphics driver.

      The issue did not occur after that until now. (2 months on)

      Graphics is up to date and avast is not installed.

      When we insert image onto in deisgn we receive bsod error. If we copy and paste, then it is fine.
      It looks to be caused by "ntoskrnl.exe"
      Would appreciate any assistance.

      Thanks!!