24 Replies Latest reply on Dec 8, 2016 9:26 AM by watsonmike

    LR6 says "The file could not be edited because Adobe Photoshop Elements could not be launched" when I "Edit in" Photoshop Elements 14 (ACR 9.3 plug-in)

    BigMackCam

      Hi all...

       

      I have seen similar questions to this already, but none that provided an answer that works for me.

       

      I have an HP Envy 17" i7 laptop running Windows 10, which I upgraded from 8.1.

       

      I'm using LR6 perpetual, updated to 6.3, Camera Raw 9.3. Yesterday, I installed Photoshop Elements 14 from DVD, and updated the Camera Raw to 9.3.0.506.

       

      My assets are DNG files taken with Pentax and Panasonic cameras. When I "Edit In" and choose Photoshop Elements Editor, I see the splash screen for PE14, then the Photo Editor window opens and nothing else happens (ie. it does not load the photo I wish to edit). I switch back to LR, and nothing is happening there either... until about 30 seconds later, when I get an error message in LR which reads "The file could not be edited because Adobe Photoshop Elements could not be launched". I click on OK, and at that point the "Preparing file for editing" message comes up, after which it launches PE and brings up the TIFF for me to edit.

       

      I don't know how, but at some point during removals, re-installations, preferences re-settings and the like, at one point yesterday I had progressed to the stage where, when I tried to "Edit In", I got a message in LR telling me that Camera Raw 9.3 was required in Photoshop Elements, and allowing me to "Render in Lightroom" or "Open anyway". If I chose "Render in Lightroom", it worked perfectly, but if I chose "Open anyway", it did what is happening currently. Why that dialog box is no longer coming up, I have no idea. I have tried resetting warnings, to no avail.

       

      My LR system info is as follows:

       

      Lightroom version: 6.3 [ 1052427 ]

      License: Perpetual

      Operating system: Windows 10

      Version: 10.0

      Application architecture: x64

      System architecture: x64

      Logical processor count: 8

      Processor speed: 2.3 GHz

      Built-in memory: 12220.0 MB

      Real memory available to Lightroom: 12220.0 MB

      Real memory used by Lightroom: 951.3 MB (7.7%)

      Virtual memory used by Lightroom: 1051.6 MB

      Memory cache size: 609.1 MB

      Maximum thread count used by Camera Raw: 8

      Camera Raw SIMD optimization: SSE2,AVX,AVX2

      System DPI setting: 96 DPI

      Desktop composition enabled: Yes

      Displays: 1) 1920x1080

      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

       

       

      Graphics Processor Info:

      GeForce GT 740M/PCIe/SSE2

       

       

      Check OpenGL support: Passed

      Vendor: NVIDIA Corporation

      Version: 3.3.0 NVIDIA 353.62

      Renderer: GeForce GT 740M/PCIe/SSE2

      LanguageVersion: 3.30 NVIDIA via Cg compiler

       

       

       

       

      Application folder: C:\Program Files\Adobe\Adobe Lightroom

      Library Path: C:\Users\Mike\Pictures\Lightroom\Lightroom Catalog.lrcat

      Settings Folder: C:\Users\Mike\AppData\Roaming\Adobe\Lightroom

       

       

      Installed Plugins:

      1) Canon Tether Plugin

      2) Facebook

      3) Flickr

      4) Leica Tether Plugin

      5) Nikon Tether Plugin

       

       

      Config.lua flags: None

       

       

      Adapter #1: Vendor : 10de

        Device : 1292

        Subsystem : 219c103c

        Revision : a1

        Video Memory : 1997

      Adapter #2: Vendor : 8086

        Device : 416

        Subsystem : 1966103c

        Revision : 6

        Video Memory : 70

      Adapter #3: Vendor : 1414

        Device : 8c

        Subsystem : 0

        Revision : 0

        Video Memory : 0

      AudioDeviceIOBlockSize: 1024

      AudioDeviceName: Speakers / HP (IDT High Definition Audio CODEC)

      AudioDeviceNumberOfChannels: 2

      AudioDeviceSampleRate: 44100

      Build: Uninitialized

      Direct2DEnabled: false

      GPUDevice: not available

      OGLEnabled: true

       

       

      My PE system info is as follows:

       

      Adobe Photoshop Elements Version: 14.0 (20150827.m.80115)  x64

      Operating System: Windows 10 64-bit

      Version: 10System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

      Physical processor count: 4

      Logical processor count: 8

      Processor speed: 2394 MHz

      Built-in memory: 12220 MB

      Free memory: 8343 MB

      Memory available to Photoshop Elements: 10720 MB

      Memory used by Photoshop Elements: 70 %

      Image tile size: 1024K

      Image cache levels: 6

      Font Preview: Medium

      TextComposer: Latin

      Display: 1

      Display Bounds: top=0, left=0, bottom=1080, right=1920

      OpenGL Drawing: Disabled.

      License Type: Perpetual

      Application folder: C:\Program Files\Adobe\Photoshop Elements 14\

      Temporary file path: C:\Users\Mike\AppData\Local\Temp\

      Photoshop Elements scratch has async I/O enabled

      Scratch volume(s):

        Startup, 908.6G, 497.1G free

      Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 14\Required\Plug-Ins\

      Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 14\Plug-Ins\

      Additional Plug-ins folder: not set

       

       

      Installed components:

         ACE.dll   ACE 2015/03/11-23:42:10   79.562242   79.562242

         AdbePM.dll   PatchMatch 0000/00/00-00:00:00   1.   1.

         AdobeLinguistic.dll   Adobe Linguisitc Library   9.0.0  

         AdobeOLS.dll   Adobe Online Services   5.0  

         AdobeOwl.dll   Adobe Owl   5.2.6  

         AdobePDFL.dll   PDFL 2015/02/11-23:44:19   79.127349   79.127349

         AdobePIP.dll   Adobe Product Improvement Program   7.3.1.21  

         AdobeXMP.dll   Adobe XMP Core 2015/03/30-23:40:42   79.157747   79.157747

         AdobeXMPFiles.dll   Adobe XMP Files 2015/03/30-23:40:42   79.157747   79.157747

         adobe_caps.dll   Adobe CAPS   9,0,0,5  

         AGM.dll   AGM 2015/03/11-23:42:10   79.562242   79.562242

         ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2  

         amtlib.dll   AMTLib (64 Bit)   9.0.0.21 BuildVersion: 9.0; BuildDate: Mon Mar 9 2015 0:54:5)   1.000000

         ARE.dll   ARE 2015/03/11-23:42:10   79.562242   79.562242

         AutoCropCore.dll   SmartCrop   1.0.0.1  

         AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

         AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

         Bib.dll   BIB 2015/03/11-23:42:10   79.562242   79.562242

         BIBUtils.dll   BIBUtils 2015/03/11-23:42:10   79.562242   79.562242

         boost_date_time.dll   photoshopdva   8.0.0  

         boost_signals.dll   photoshopdva   8.0.0  

         boost_system.dll   photoshopdva   8.0.0  

         boost_threads.dll   photoshopdva   8.0.0  

         cast_api.dll   Cast   1.0  

         cg.dll   NVIDIA Cg Runtime   3.0.00007  

         cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

         CIT.dll   Adobe CIT   2.3.7.33275   2.3.7.33275

         CITThreading.dll   Adobe CITThreading   2.3.7.33275   2.3.7.33275

         CoolType.dll   CoolType 2015/03/11-23:42:10   79.562242   79.562242

         dvaaudiodevice.dll   photoshopdva   8.0.0  

         dvacore.dll   photoshopdva   8.0.0  

         dvamarshal.dll   photoshopdva   8.0.0  

         dvamediatypes.dll   photoshopdva   8.0.0  

         dvametadata.dll   photoshopdva   8.0.0  

         dvametadataapi.dll   photoshopdva   8.0.0  

         dvametadataui.dll   photoshopdva   8.0.0  

         dvaplayer.dll   photoshopdva   8.0.0  

         dvatransport.dll   photoshopdva   8.0.0  

         dvaui.dll   photoshopdva   8.0.0  

         dvaunittesting.dll   photoshopdva   8.0.0  

         dynamiclink.dll   photoshopdva   8.0.0  

         ems.dll   Elements Organizer   14.0  

         ExtendScript.dll   ExtendScript 2014/11/13-09:47:00   79.5553232   79.5553232

         FaceDetector.dll   FaceDetector 0000/00/00-00:00:00   2.0.1.1   2.0.1.1

         icucnv40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090  

         icudt40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090  

         JP2KLib.dll   JP2KLib 2015/03/15-23:45:24   79.257449   79.257449

         libeay32.dll   The OpenSSL Toolkit   1.0.1p  

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

         libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

         LogSession.dll   LogSession   7.3.1.21  

         mediacoreif.dll   photoshopdva   8.0.0  

         MPS.dll   MPS 2015/03/11-23:42:10   79.562263   79.562263

         pdfsettings.dll   Adobe PDFSettings   1.04  

         Photoshop.dll   Adobe Photoshop Elements Editor   14.0  

         platform.DLL   Adobe Help System   1, 0, 0, 1  

         Plugin.dll   Adobe Photoshop Editor   15.2  

         PSArt.dll   Adobe Photoshop Elements Editor   14.0  

         PSViews.dll   Adobe Photoshop Elements Editor   14.0  

         ScCore.dll   ScCore 2014/11/13-09:47:00   79.5553232   79.5553232

         ScriptUIFlex.dll   ScriptUIFlex 2014/01/20-22:42:05   79.550992   79.550992

         seledit.dll   Seledit   1.0  

         ssleay32.dll   The OpenSSL Toolkit   1.0.1p  

         svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

         tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114  

         updaternotifications.dll   Adobe Updater Notifications Library   9.0.0.3 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   9.0.0.3

         updatersingleproduct.dll   Adobe Updater Single Product Library   8.0.0.19 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   8.0.0.19

         VulcanControl.dll   Vulcan Application Control Library   5.0.0.82  

         VulcanMessage5.dll   Vulcan Message Library   5.0.0.82  

         WRServices.dll   WRServices Fri Mar 07 2014 15:33:10   Build 0.20204   0.20204

       

       

       

       

      Required plug-ins:

       

       

         Accented Edges 15.2

         Angled Strokes 15.2

         Auto Divide 12.0.1

         Auto Shake Reduction 14.0

         Average 15.2 (2014.2.0 x001)

         Bas Relief 15.2

         BMP 14.0

         Camera Raw 9.3

         Camera Raw Filter 9.3

         Chalk & Charcoal 15.2

         Charcoal 15.2

         Chrome 15.2

         Clouds 15.2 (2014.2.0 x001)

         Color Halftone 14.0

         Colored Pencil 15.2

         Comic 13.0

         CompuServe GIF 14.0

         Conté Crayon 15.2

         Correct Camera Distortion 14.0

         Craquelure 15.2

         Crop and Straighten Photos Filter 14.0

         Crosshatch 15.2

         Crystallize 14.0

         Cutout 15.2

         Dark Strokes 15.2

         Difference Clouds 15.2 (2014.2.0 x001)

         Diffuse Glow 15.2

         Displace 14.0

         Dry Brush 15.2

         Extrude 14.0

         FastCore Routines 15.2 (2014.2.0 x001)

         Fibers 14.0

         Film Grain 15.2

         Filter Gallery 15.2

         Fresco 15.2

         Glass 15.2

         Glowing Edges 15.2

         Grain 15.2

         Graphic Novel 13.0

         Graphic Pen 15.2

         Halftone Pattern 15.2

         Ink Outlines 15.2

         Lens Blur 15.2

         Lens Flare 14.0

         Liquify 14.0

         Matlab Operation 15.2 (2014.2.0 x001)

         Mezzotint 14.0

         MMXCore Routines 15.2 (2014.2.0 x001)

         Mosaic Tiles 15.2

         Multiprocessor Support 15.2 (2014.2.0 x001)

         Neon Glow 15.2

         Note Paper 15.2

         Ocean Ripple 15.2

         OnEdge 1, 0, 0, 1

         Paint Daubs 15.2

         Palette Knife 15.2

         Patchwork 15.2

         Pen and Ink 13.0

         Photocopy 15.2

         Picture Package Filter 15.2 (2014.2.0 x001)

         Pinch 14.0

         Pixar 15.2 (2014.2.0 x001)

         Plaster 15.2

         Plastic Wrap 15.2

         PNG 14.0

         Pointillize 14.0

         Polar Coordinates 14.0

         Poster Edges 15.2

         Radial Blur 14.0

         Read Watermark 4.0

         Reticulation 15.2

         Ripple 14.0

         Rough Pastels 15.2

         Save for Web 14.0

         ScriptingSupport 15.2

         Shake Reduction 14.0

         Shear 14.0

         Smart Blur 14.0

         Smudge Stick 15.2

         Solarize 15.2 (2014.2.0 x001)

         Spatter 15.2

         Spherize 14.0

         Sponge 15.2

         Sprayed Strokes 15.2

         Stained Glass 15.2

         Stamp 15.2

         Straighten and Crop Image 12.0.1

         Straighten Image 12.0.1

         Sumi-e 15.2

         Texturizer 15.2

         Tiles 14.0

         Torn Edges 15.2

         Twirl 14.0

         Underpainting 15.2

         Water Paper 15.2

         Watercolor 15.2

         Wave 14.0

         WIA Support 15.2 (2014.2.0 x001)

         Wind 14.0

         ZigZag 14.0

       

       

      Optional and third party plug-ins: NONE

       

       

      Plug-ins that failed to load: NONE

       

       

      Installed TWAIN devices: NONE

       

       

      I have removed both LR and PE three times and re-installed, tried using the fresh installs both without and with latest downloaded updates, and nothing seems to help.

       

      Any assistance would be very much appreciated... Oh, and am I eligible to get support direct from Adobe? If so, how?

       

      Many thanks in advance.

       

      Mike