Could you please check and confirm the version of Lightroom are you using?
Which operating system are you using?
Could you please post the error log?
Could you please post the screenshot of the Creative Cloud desktop application?
Thank you for replying.
I cannot check the version of Lightroom because it will not start and the Apps tab in CC is not working. But Just this week I reinstalled Win7 Ultimate with Service Pack 1. Then I installed CC and through it I installed PS and LR.
I don't get an error log, just the pop-up as described in my original post.
Screen Shot of the CC desktop application:
Did everything, including deleting the contents of the OOB folder. Nothing has changed. The problem persists.
Could you please uninstall and reinstall Creative Cloud Desktop application?
No, I cannot uninstall. If I try to uninstall CC through Windows control panel, it says that it won't uninstall because other programs need it (PS and LR). If I try to uninstall PS or LR, it says to wait until it uninstalls... Which never happens, the uninstaller doesn't open.
I need this program to work, I'm close to wiping the hard drive entirely, reinstalling Win7, then reinstalling the CC programs. Do you have any other advice?
I am sorry for the inconvenience caused to you.
Please click the link below and download Creative Cloud uninstaller.
Let me know if this helps.
Why did you do a clean install of Windows 7? What problems were you experiencing that made you wipe the drive and reinstall?
Sounds more like a hardware problem than a problem with the Adobe CC, LR and PS.
The hardware problem might be either RAM or hard drive related. Corrupting files in some way.