4 Replies Latest reply on Sep 28, 2016 7:33 AM by alexonNook

    'user not activated' error


      I've downloaded an epub book from my local library.  When I try to transfer it to my nook glow it appears to transfer fine, but when I attempt to open it on my nook I get a message that says 'user not activated'.  I've verified in ADE that my computer is indeed authorized.  Any ideas as to how I can open the eBook?

        • 1. Re: 'user not activated' error
          Nanaky Level 5

          Have you also authorize your Reader?

          • 2. Re: 'user not activated' error
            how25 Level 1

            how do I authorize my nook? 

            • 3. Re: 'user not activated' error
              Nanaky Level 5

              Check the help of your nook. This should add in the help.

              • 4. Re: 'user not activated' error
                alexonNook Level 1

                Sep 2016 - I have only recently bought a Nook (Simple Touch Glowlight 4GB) and have had the error, 'User not activated', with 3 of the eBooks I have bought from online retailers.  (I live in the UK and we are not allowed to buy directly from Barnes and Noble !!)

                I have been receiving an '.acsm' file then downloading the EPUB file using Adobe Digital Editions.  At this point I can read the book on screen on my iMac but when I sideload it on to my Nook, the Nook does not allow me to read it - 'User not activated'.

                I have then used an independent, free, eBook program called, 'Calibre', to load the first, downloaded EPUB file into Calibre's own 'library'.  At this point I go to the Calibre Library folder on the Mac and copy that version directly on to the Nook.

                I don't understand what the difference is or why it works - I did wonder if Calibre stripped out the copyright (DRM) stuff from the eBook but I don't believe it can do that.

                If you have received an EPUB file from your library, try loading that into Calibre and using the fresh Calibre version on the Nook as above.

                I hope this helps.