Ps and Lr won't launch.

[rojabella]

Purchased the year plan and have now repeatedly downloaded and uninstalled and re downloaded (from both CC and the website) Ps and Lr. With Ps I get no launch- nothing from CC app manager and an error message Entry Point Not Found (32 bit) when from Windows. Lr app also does not launch but asks me to update a catalog.... over and over and over... and never opens regardless of how many times I've downloaded the catalog. Windows 8 on a PC.

Customer chat support guy says it's a tech issue and they can't help me until Monday when tech support is available.... 😞

[kglad]

uninstall everything cc.

clean per Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

restart your computer.

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use it to install your lr and ps.

[rojabella]

Thanks. Have done this now twice and still exact same outcome.

[rojabella · Accepted solution]

Adobe tech support figured out the following after two hours of work arounds...

downloaded the Visual C++ Redistributable for Visual Studio 2012 Update 4. Microsoft Application.

that seemed to do it.