Repeated crashes of Adobe Video Presenter Express 11 on Mac

[zischuros]

I have just today begun using a trial version of Video Presenter Express 11.  It has crashed every time I've opened it --- about 15 now.  I rebooted/restarted.  I've opened it in "Diagnostic Mode," I've used words I haven't used in years. 

Mac OS 10.11.1 (El Capitan) --- 8 Gig RAM --- Intel Core 2 Duo --- whatever.

I've never had this much trouble with a product --- ever.

Any ideas? 

[zeeshan_hussain]

Hi,

Sorry to hear that you are facing this issue.

Request you to please collect the logs by running Presenter Video Express in diagnostic mode and send it to me (zhussain@adobe.com)

Also please collect the logs using Adobe Log Collector Tool and send the same.

Link for Adobe Log Collector Tool- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Thanks,

Zeeshan Hussain

Adobe Presenter Engineering Team