1 Reply Latest reply on Nov 29, 2015 5:46 AM by Sheena Kaul

    Import button:    module 'ImportCatalogDataHelper' not found:  and serial number lost

    anastasiai61240765

      I have a Mac OS x and Just updated from previous version and getting an error when clicking on Import button:  

      module 'ImportCatalogDataHelper' not found: 

      no field package.preload['ImportCatalogDataHelper'] 

      no file './ImportCatalogDataHelper.so' 

      no file '/usr/local/lib/lua/5.1/ImportCatalogDataHelper.so' 

      no file '/usr/local/lib/lua/5.1/loadall.so' .

       

      I checked on the forum and there was this solution Please uninstall the Application completely , and then install Lightroom 6 from the following link : Download Photoshop Lightroom And then download the latest update from the link : Lightroom CC 2015.3 / 6.3 now available . I did exactly as it is written. While installing the new Lightroom it requests the serial number. I checked it in my Abode account and it says that I don't have any registered programs. So how can I get now the serial number to finish the installation ?