Can't download Creative cloud app: error code 1

[josecastillo1]

I am having trouble downloading and installing the Creative Cloud desktop app on Windows 7. I had previously installed it but I deleted it some time ago. Now I have tried all 3 of the solutions they provide here: Error: "Failed to install" | Creative Cloud Desktop but the same error keeps showing up. What can I do?

[Sheena Kaul · Accepted solution]

Hi,

Please follow the steps below:

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Then try to install Creative Cloud application .

Let me know if you face error again .

Regards,

Sheena