What computer operating system is involved? What version of Premiere Elements and what version of Elements Organizer? Are you talking about Premiere Elements and Elements Organizer with the same version number?
Could you please explain your situation in view of the following....
Premiere Elements and Elements Organizer are not standalone programs. The Elements Organizer of a version comes with that version of Premiere Elements. You cannot separate them. So, when you say "....can't get Elements Organizer to load if Premiere Elements is installed on my computer." that does not follow.
We can go into the video properties and project settings and all the rest once you clarify you situation. The answers are in the details, so as many details as possible.
Add On...If this is a matter of opening the Elements Organizer of a given version of Premiere Elements, then we can focus on Elements Organizer troubleshooting which
would include deleting its setting file (psa.prf) or, depending on the circumstances, creating a new Elements Organizer catalog. What is a description of the video that was involved in your recent Premiere Elements crash?
I am running Windows 10. Photoshop elements and premiere elements are
both version 14. They came off the same DVD, but are installed
independently. They were installed at the same time, back in early
October and the organizer would work with either program until
recently. I have installed, un-installed, and installed again. When
Premiere Elements is installed on the computer, the organizer will not
load under either program. It starts to load, and stalls, and never
finished loading. I ended up trying the program without Premiere
Elements installed, and the organizer worked. When I installed Premiere
Elements and tried again, it failed. I then un-installed Premiere
Elements, and the organizer will load once again. That is where I'm
at. Incidentally, both Photoshop Elements and Premiere Elements editors
work as they should. It appears the only problem is with the organizer,
but only if Premiere Elements is installed. U renamed psa.prf to
psa.old already. I don't really know how to create a new Elements
Organizer catalog. Maybe that is what I should have done. Any help you
can give me would be appreciated.
Thanks for the details. I am fully in sync with your great explanation.
Just to recap for a moment - Photoshop Elements 14 and Premiere Elements 14 are standalone programs, each comes with an Elements Organizer 14. But, when they are installed on the same computer, they share the same Elements Organizer 14 catalog. That is the puzzlement in the scenario that you gave for your issue. Which end you start with you are going to be in the same Elements Organizer 14 catalog.
Because of the common catalog and this situation, creating a new catalog should not make a difference. Nonetheless, let us give that a try to rule it in or out.
1. Uninstall Premiere Elements 14 and run the free ccleaner after that CCleaner - Download (the regular and registry cleaning parts).
2. Open Photoshop Elements 14's Elements Organizer 14. Go to File Menu/Manage Catalogs/Catalog Manager and create a new catalog with a distinctive name so we can spot it as the new catalog. Close out of Elements Organizer 14 and Photoshop Elements 14.
3. Install Premiere Elements 14 with the antivirus and firewalls disabled.
4. At the Premiere Elements 14 Welcome Screen, select Organizer. Does it open? Do you get any messages relating to the Elements Organizer at that point?
5. At the Premiere Elements 14 Welcome Screen, select Video Editor in order to open the program to its Expert workspace. Click on the Organizer Tab at the bottom right of that workspace. Does the Elements Organizer 14 open? Any Elements Organizer messages?
Are you getting any messages about Shared Technologies in any of the Premiere Elements 14 install that you have repeated?
We will be watching for further developments as your time permits.
I ran the CCleaner. It had a ton of references to previous versions of
elements (all the way back to version 10). I "fixed" all these and
decided to try to install Premiere Elements and it worked! However, I am
now not able to shut down the organizer without going into the task
manager and "killing" it. Everything else seems to work right. It
doesn't matter if I got into this via photoshop elements or premiere
elements. I tried rebooting the computer, ran the Ccleaner again, and
it is still not shutting down properly. Any ideas? Thanks for all
you've done to this point. I really appreciate it.
Sounds like great progress with the Elements Organizer. Let us see what we can do about the issue of the Elements Organizer needing to be closed with Task Manager End Process.
1. How are you closing the Elements Organizer - with the X at the top right of the workspace or File Menu/Exit? Does it make a difference in closing Elements Organizer? Does the Elements Organizer minimize OK?
2. Have you gone back to delete or disable the psa.prf file?
3. Have you determined if this not closing is a definite will not close or if there is a very delayed close to your command for it to close?
As a test, determine if it opens up to 2 minutes after you command close. (2 minutes is unacceptable, just trying to define the situation to get at a possible solution).
Thanks for the follow ups.
1. I have tried it both ways, and it is the same whether I X out or
use the file menu to close.
2. Yes, I tried that as well.
3. Yes, it is a definite will not close. I tried to close, it
didn't, so I left and went to breakfast and came back 1.5 hours later
and it was still not closed.
4. I also re-booted the computer in hopes that would take care of
it. It didn't.
I'm not sure what else to try. Anything you can suggest will be
appreciated. Thanks for all the help so far.
Have we decided in all this that you are running the programs as administrator (from a user account with administrative privileges)? QuickTime 7.7.6 installed?
Let us try this...
Local Disk C
Elements 14 Organizer
and in the Elements 14 Organizer Folder, find and right click the file named Photoshop Elements Organizer.exe. From the pop up menu select and apply Run As Administrator.
I am weighing the merits of another uninstall/reinstall and deletion. Right now, not ready for that yet.
Well, I'm back to square one. When I got home and tried to open
Photoshop elements organizer, it would not load at all. Just sat
there. Tried to run as administrator. Didn't open. Finally decided to
un-install premiere elements again, and the organizer loads fine. The
program loads fine. So it appears the problem is Premiere Elements.
I am running Windows 10.
AMD Athlon II X64 630 Processor, 2800 Mhz, 4 cores
I am at my wit's end on this.
Discouraging news but let us see if we can reverse this. So far we got to the point of no Elements Organizer to Elements Organizer but would not close.
What was the last troubleshooting that you did before you found that you could not open the Elements Organizer? Did you have a chance to apply Run As Administrator to the Photoshop Elements Organizer.exe?
Have you gone to the Manage Task Manager and assured that there are no signs of the Elements Organizer.exe process running?
Could failure to open the Elements Organizer be related to it being opened already?
Yes, I tried to run as administrator and it did not work. Other than
that, I haven't done anything else but uninstall premiere elements.
Yes, I went to task manager to see if there were any instances of either
Photoshop elements, premiere elements or the organizer.
I ran CCleaner again, and it showed 2 files for Photoshop Elements 12.0
and I deleted them. I didn't notice that before. Do you think it would
be worth trying to reinstall Premiere Elements and see what happens?
Thanks for the update.
Since Premiere Elements 12 seems to be a decisive factor in whether the Elements Organizer 12 is going to open for you, then consider...if you have not gone through the following...
clear the computer of all signs of Photoshop Elements 12 and Premiere Elements 12. Then reinstall Premiere Elements 12 only and determine if you can open the Premiere Elements 12 Editor and the Elements Organizer 12 without any problems. If you cannot, stop and let me know.
If Premiere Elements 12 Editor and Elements Organizer 12 are working for you, only then install the Photoshop Elements 12 with the Elements Organizer 12 that comes with it. Are you back to where you started with no Elements Organizer 12 at all at that point or is all working well?
If back to the beginning, I am weighing the merits of you getting new installation files from
and inserting your purchased serial number in them during installation.
Just starting my day and saw a reply from you, but no message in the reply.
Please try again when your time permits.
Hope that there has been a break through in the Elements Organizer situation.
Has a Shared Technology error appears ever in any of this?
I think that a posting problem has set in. Again, a reply without a message. Are you sending from a cell phone where there might be a problem?
If not already, can you use the computer web browser to get to your thread to post there? If problems persist, please send me an Adobe private message so that we can continue until the posting matter can be cleared. At that time, we can post the private message details in the thread for sharing.
Below is what I sent to you this morning. As far as anything about
shared technology, I haven't seen that.
I think I will try to download the files as you suggested. I'll let you
know. However, it will probably be a couple of days before I can get to
it...possibly the weekend. I'll be in touch. Thanks for all you have
suggested so far.
Thanks for the update.
Whatever you sent this morning has not yet been posted before or in your latest post. If your schedule is full, maybe wait until the next post to catch up with what has happened with that sending.
We will be watching for more news when your time permits.
Okay, I downloaded the files from adobe and installed them. As before,
the organizer opens, but will not close without resorting to the task
I then went to C:\program files etc to photoshop elements organizer and
ran as administrator, and it loads and closes properly. I guess I could
just always load from there, as I put a shortcut on the desktop, but I
would like to know what the underlying problem is. Waiting for more
suggestions from you.
Recap...Problem vs No Problem
1. Open Premiere Elements 12/12.1 Editor/Expert workspace, click on Organizer Tab....can Elements Organizer be opened and closed?
2. At the Premiere Elements 12/12.1 Welcome Screen, click on Organizer....can Elements Organizer be opened and closed?
Did you assure that Premiere Elements and its Elements Organizer 14 were OK before you installed Photoshop Elements 14 and its Elements Organizer 14?
then install Photoshop Elements 14 with its Elements Organizer 14....
3. Open Photoshop Elements 12/12.1 Editor/Expert workspace, click on Organizer Tab...can Elements Organizer be opened and closed?
4. At the Photoshop Elements 12/12.1 Welcome Screen, click on Organizer....can Elements Organizer be opened and closed?
I went through the above questions because I wanted to make sure if the problem is solved at this point by new install(s) and applying Run As Administrator to the Photoshop Elements Organizer.exe file. If that is the case, there must have been a problem with administrative rights and security measure of Windows beyond the usual running the programs from a user account with administrative privileges.
But let me make sure I am clear on where we are now.
I just realized in the email you are saying Premiere Elements 12. I am
using version 14 of both Photoshop Elements and Premiere Elements, just
to clarify things.
I ended up going to the program files on drive C and making shortcuts
from the Photoshop Elements Editor, the Premiere Elements Editor, and
the Organizer. As long as I open the program from these shortcuts, all
is well. If I try to go back and use the shortcuts the installation
program made on my desktop, it doesn't work.
Hopefully, this will continue to be the case. I don't know what else to
do other than this. I appreciate all the help that you have given me.
I'll be sure to let you know if anything happens after this point. I'm
keeping my fingers crossed.
Happy Holidays to you!
Thanks for the follow up. Sorry about my typing 12/12.1 and 14 back and forth. The 12/12.1 is mis-typed but the information would be the same.
It looks like I detoured to 12/12.1 after your mention of 12 in post 10. The posts affected on this would appear to be 11 and 19. Sorry about that. I cannot go back and correct post 11 and 19, but all those 12/12.1 should be 14.
But, am I understanding you correctly in that 1, 2, 3, and 4 as described in that post 19 do not work. Instead you have to make desktop shortcuts from the .exe files to use them to get into Premiere Elements Photoshop Elements and the Elements Organizer that they share?
Thanks for staying with the troubleshooting. Glad at least that you can continue with your workaround. I will continue to think about this.
Best wishes for the holidays and always.