Just bought Photoshop Elements and by mistake ordered for Windows instead of mac. I have not downloaded anything and need urgently to get the right one in my order inbox. Chat is not working. Need to exchange. What do do?

[gisellev]

Need help to exchange the version I bought by mistake. I didn't notice the small icon marking mac or windows.

Tried to contact anyone but it only transfers me to this forum.

Can someone at adobe contact me to tell me what to do?

I have not downloaded anything yet  - meaning I have not used the product that is in my order inbox.

Please help

[Ned Murphy]

Support will not be available until after the weekend passes.  When they are available you should try...

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Get chat help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )