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PSE13 setup program will not install without signing in.

New Here ,
Nov 28, 2015 Nov 28, 2015

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My Adobe ID and password does not work in the PSE13 setup program and the program will not install without signing in. ID and PW works at adobe.com.  Chat says they can't help with this OLD product which I brought recently. Can anyone help me?

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Adobe Employee ,
Nov 29, 2015 Nov 29, 2015

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Hi,

Please try signing in with a different Adobe ID.

Regards,

Sheena

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