I have sent you a private message.
Adobe support leaves a lot to be desired.
How do you know? This forum is the level of support you're paying for, and it works just fine for the vast majority...
Oh - and good luck getting personalised support from any competing software provider.
Just responded to it. Rather lengthy.
Really? How do I know? Because this is not the first time I have reached out to support. One time I got an english speaking person to walk through the process. That is all I am asking this time. I have received answer from the forum before that have helped, but sometimes a question needs to have a live, verbal discussion.