3 Replies Latest reply on Dec 1, 2015 4:40 PM by sarsaxen

    My Lightroom CC was crashing, so I went check for updates.  CC shows I have to install Lightroom CC 2015, started the install and it "unable to extract files. Retry to download again. EX 20"   I tried 2x and same error message. Im on a PC and have been on

    estherc95745412

      My Lightroom CC was crashing, so I went check for updates.  CC shows I have to install Lightroom CC 2015, started the install and it "unable to extract files. Retry to download again. EX 20"   I tried 2x and same error message. Im on a PC and have been on Creative Cloud for at least a year with no problem.

      I first tried to update Photoshop and the same error message appeared,  what can I do?