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how do I restore C$% which I lost when my hard drive failed
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Download and Installation Help -
https://helpx.adobe.com/download-install.html
CS5 - http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
Find your Adobe product serial number quickly
If you were not able to deactivate the installation before the drive failed, you should contact support thru chat and ask them to reset your activations so that you can recover the lost activation for other use. For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.
Serial number and activation chat support (non-CC)
https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-acti...